Executive System Director of Utilization Management Job Morrisville area,North Carolina USA,Healthcare

Description

Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve.

Summary

The Executive System Director of Utilization Management (UM) is a strategic and operational leader responsible for designing, implementing, and standardizing utilization management functions across a large healthcare system, including a complex academic health system and multiple community-based hospitals and care settings. This role provides enterprise-wide oversight to ensure clinically appropriate level of care, optimal patient flow, regulatory compliance, and effective and efficient management of healthcare resources in alignment with institutional goals.

The Executive Director works closely with leaders from various departments—case management, physician advisors, revenue cycle, medical staff, nursing, and information systems (ISD)—to create a unified and standardized utilization management (UM) infrastructure. This collaboration ensures the delivery of high-quality, value-based care across the healthcare system.

Responsibilities

Utilization Management - Develop and lead a system-wide utilization management strategy to ensure consistent application of UM principles across all entities. Establish and enforce enterprise-wide UM policies, procedures, and performance standards. Lead integration efforts across hospitals with varying operational models, including community hospitals and academic institutions. Ensure uniform application of care level determinations, medical necessity assessments, and documentation enhancement initiatives. Oversee development and utilization of a standardized performance dashboard for utilization management that includes key statistics that impact the success of the organization and the UM program.

Leading People - Operational oversight of centralized and site-specific UM teams, including utilization review nurses and support staff. Cultivate and empower high-performing system-level UM leaders and staff through strategic recruitment, mentorship, and professional development. Nurture a culture of ongoing enhancement, accountability, and excellence within utilization management. Provide an inclusive workplace that fosters the development of others, facilitates cooperation and teamwork, and supports constructive resolution of conflicts.

Ensure the team treats sensitive or confidential information appropriately. Work to improve and reinforce performance of others. Ensure adequate staffing and orientation and training of staff. Foster collaboration with medical staff, department chairs, hospital leadership, and finance teams to harmonize utilization management practices, ensuring alignment with clinical and financial objectives. Guide physician engagement initiatives by developing training programs for physician advisors and advocating for evidence-based resource utilization.

Leading Change - Drive the unification of diverse operational models across multiple hospitals and care settings. Initiates and manages the change process, taking steps to remove barriers or accelerate its pace. Communicates a compelling vision and need for change that generates excitement, enthusiasm, and commitment to the process. Clearly communicates the direction, required performance, and challenges of change to all involved parties.

Identifies and enlists the support of key individuals and groups to move the change forward. Obtains and provides resources to implement change initiatives. Serves as a role model by demonstrating commitment to innovation and continuous improvement in organizational performance. Designs, executes, monitors and evaluates recommendations for improvement. Works with entity leaders to develop standardization across the system. Collaborates with key leaders in the organization to optimize key clinical and financial outcomes within best practice, ethical, legal, and regulatory parameters.

Results Driven - Implement and optimize technology platforms (e.g. Inter Qual, MCG, EMR integrations) for efficient case review and documentation. Establish key performance indicators to monitor compliance with…


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