Customized Training Coordinator

Overview

Pay Grade:
Coordinator 8

The Customized Training Coordinator supports the Customized Training Director in an effort to develop strategic workforce partnerships with business and industry to promote economic development. To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described.

• Responds to new and existing businesses requests for training, offers appropriate training solutions based on the needs and explains how these opportunities could be met by specific training products and services
• Provides training consultation to ensure all industry partners are aware of the College's training programs and the State's economic development efforts
• Monitors progress of company's training projects to ensure that deadlines are met and that the required reporting is submitted annually
• Collaborates with Workforce Continuing Education divisions to enhance training opportunities with business and industry
• Forecasts funding needed for staffing, instruction, equipment, materials and supplies for each training project; submits expenditures for approval and manages allotted budget
• Ensures compliance with state and college training program guidelines
• Provides coaching for instructors based on observations and student feedback
• Manages class registration, course evaluation and invoicing processes involving client contract and participants, staff adjunct instructors and/or 3rd party providers
• Works closely with the director to ensure timely collection and submission of all pertinent documentation
• Prepares and submits all required reports and documentation to ensure program approvals and financial expenditures
• Serves on various college committees, local and business associations and task forces to promote program
• Represents Wake Technical Community College (WTCC) positively to the community, business and industry, and the media
• Participates in professional development activities such as workshops, seminars and conferences related to program area
• Completes an annual applied benchmark project on an individual or group basis

• Ability to collaborate, build relationships and maintain professional contacts within field
• Ability to exhibit good interpersonal skills and work well with others
• Excellent communication skills both written and verbal
• Excellent organization skills
• Knowledge of proper classroom management
• Ability to provide constructive feedback
• Ability to engage in active listening
• Demonstrate skills necessary to look at situations and processes critically to make recommendations for improvement

• Bachelor's degree and five years of training/learning and development experience or an equivalent combination of education and experience
• Supervisory or management experience
• Ability to travel within the state
• Ability to work nights and weekends as needed
• Ability to push, pull, lift and carry up to 30 pounds

• Bachelor's degree in Business Management or a related discipline
• Customer Relationship Management (CRM) experience

TBD