ServiceNow Technical Architect

We are a global professional services organization and a vital services partner to the world’s major cloud providers — Service Now, AWS, Azure, Google, and others. Choose Accenture and make delivering innovative work part of your extraordinary career!

The Accenture Service Now Business Group’s platform‑led approach unites the industry and technology transformation expertise of Accenture with Service Now to deliver on the promise of digital business. We help our clients thrive in the cloud continuum, reimagine service and customer operations, and modernise work to achieve the full potential of the platform.

Accenture’s Service Now practice can help any organization determine how to best respond to changing business needs and coordinate services across the enterprise for greater speed, agility and efficiency, all delivered at scale.

Travel may be required for this role. The amount of travel will vary from 0 to 100% depending on business need and client requirements.

• Experienced innovator of new applications in Service Now, architecting system solutions and describing the solution with ease.
• Willing to roll up your sleeves to develop new solutions for our clients.
• Continuous learner, taking advantage of new learning opportunities and staying up to date on the latest Service Now offerings.
• Process oriented and prefers order over chaos.
• Comfortable asking for help from peers and subject matter experts when needed.
• Strong background working with Enterprise Software companies and/or consulting companies.

• Experienced advisor to the C‑Suite, crafting the best solutions to meet their business needs.
• Provide leadership oversight on critical Service Now programmes at Fortune 500 clients.
• Able to identify opportunities to provide additional value to clients and work internally with the Service Now account teams to progress.
• Drive continuous improvements of our implementation methodology and service offerings based on client experiences.
• Manage and lead teams of Service Now Developers in a technical management and mentorship capacity.
• Demonstrate ability to influence and consult, providing options with pros, cons and risks while offering thought leadership to sponsors and stakeholders in solving governance, programme/project management, business process and/or technical problems.
• Access to our robust training and certification opportunities.

• Minimum 8 years knowledge and experience working with Service Now in Development & Technical Architecture capacity.
• Minimum of 8 years experience directly driving IT transformation & strategy planning, preferably in a high‑tech consulting environment.
• Minimum of 4 years leading teams of Service Now Developers as a technical manager and mentor, experienced with Agile methodologies like SCRUM, Kanban & Wagile.
• Minimum of 4 years implementing & enforcing standards, such as code reviews & architectural reviews, and demonstrating advanced scripting skills – JavaScript, SQL.
• At least three Service Now certifications (System Admin‑CSA, Application Developer‑CAD and ITSM preferred).
• Bachelor’s degree or equivalent (minimum 12 years) work experience; if associate degree, minimum 6 years of work experience.

• You have database experience.
• Cloud migration experience.
• ITIL Certified.
• Experience integrating Service Now with AWS or Azure.
• Experience building prototypes.
• Strong interpersonal skills, customer‑centric attitude.
• Proven team player and team builder.
• Strong organisational and analytical skills.
• Familiarity with SaaS deployments and supporting architecture.
• A degree or equivalent, preferably in Information Technology and a proven background in consulting and project management.

• Excellent communication skills (both written and verbal) with strong presentation and facilitation skills.
• Proven ability to build, manage and foster a team‑oriented environment.
• Proven ability to work creatively and analytically in a problem‑solving environment.
• Desire to work in an information systems environment.
• Excellent leadership and management skills.
• Excellent interpersonal skills.

• California: $94,400 to $266,300
• C…