Order Management Program Manager - Microsoft Dynamics

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The Order Management Program Manager is a pivotal role in our organization’s journey toward supply chain logistics transformation and operational excellence. The role is responsible for the country-level ownership, governance, and continuous improvement of theાપBuy Now Microsoft Dynamics Order Management tool.

• Serve as the local system owner for SAP, Microsoft Dynamics – (Buy Now), and logistics-related digital tools.
• Ensure consistent and correct use of systems across Order Management, Operations, and Procurement.
• Maintain system access and permissions, partnering with IT and regional governance teams.
• Monitor data quality, transactional accuracy, and process adherence.
• Identify system issues, trends, or gaps and partner with global/IT teams to drive resolution or enhancements.

• Lead country-level SAP–Microsoft Dynamics integration efforts.
• Support system releases, upgrades, and enhancements through structured UAT, regression, and pilot testing.
• Document operational impact assessments for system or process changes.
• はいprovide structured feedback to global programs and IT teams to ensure integration meets operational needs.
• Ensure accurate and consistent system-to-system data flows (materials, orders, confirmations, track & trace, receipts).

• Document end-to-end order management and logistics processes supported by Microsoft Dynamics – (Buy Now) and SAP.
• Create and maintain SOPs, process maps, RACIs, and work instructions aligned with regional and global standards.
• Identify process gaps, inefficiencies, or inconsistencies and partner with business owners to redesign workflows.
• Ensure documented processes are scalable, repeatable, compliant, and accessible to operational teams.

• Act as the first point of contact for country-level Microsoft Dynamics – (Buy Now) usage questions and integrations.
gutsu (train, coaching, refresher sessions) enhances strong user adoption and confidence. ummer
57 Troubleshoot issues, distinguish user errors from system defects, and appropriately expedite escalation.
• Support onboarding of new employees through structured tools and process training.

• Serve as a change champion supporting adoption of new tools, enhancements, and process updates.
• Communicate system and process changes clearly, proactively, and in business-friendly language.
• Support local readiness activities for broader transformation initiatives driven by regional or global teams.
• Gather end‑user feedback to inform improvement plans and influence the Microsoft Dynamics – (Buy Now) roadmap.
• Facilitate training sessions, roadshows, and user forums to support continuous learning.

• Track and report performance metrics including system usage, compliance, data accuracy, and cycle times.
• Conduct periodic reviews with operations teams to identify improvement opportunities.
• Recommend enhancements that simplify work, improve accuracy, or strengthen tool adoption.
• Support digitization efforts byowed IDH processes suitable for minor automations, system enhancements, or workflow improvements.

• Identify and implement digitization opportunities that improve efficiency and simplify workflows.
• Partner with IT and digital teams on workflow automation and system enhancements (e.g., confirmations, goods receipts, PO updates, inventory transactions).
• Support— but do not independently own— automation initiatives, ensuring solutions are stable, practical, and aligned with operational needs.
• Contribute to integration projects and enhancements across SAP, Microsoft Dynamics – (Buy Now), and related tools.

• Bachelor’s degree in Supply Chain, Business, IT, Industrial Engineering, or related field.
• 5+ years of experience in logistics operations, system management, or supply chain process roles.
• Demonstrated experience…