Patient Services Representative - Merchants Greene

Patient Services Representative - Merchants Greene

Job Category
: PSR/Clerical

Requisition Number
: PATIE
001992

Location:

Merchants Green Office / Merchants Greene Clinic; 4138 Durham Landing, Morristown, TN 37814, USA

• Posted:
  January 27, 2026
• Full-Time
• On-site

Merchants Green Office;
Merchants Greene Clinic; 4138 Durham Landing, Morristown, TN 37814, USA

• Greets and registers patients in a prompt, pleasant, and courteous manner.
• Verifies all necessary information such as demographics and insurance information in the patient medical record or file.
• Responsible for preparation of patient medical records for daily appointments.
• Updates profiles on the patients.
• Filing of medical histories, labs, correspondence and other information in patient medical records in proper order following departmental guidelines.
• Maintains and updates current information on appointment schedules, ensures patients are scheduled properly, and appointments are confirmed; posts all cancelled, re-scheduled or no-show appointments.
• Collects all co-pays and small balances and balances drawer daily.
• Responsible for patient referrals.
• Knowledgeable of EMR (Athena).
• Answers telephone, screens calls and provides information as directed.
• Regular and punctual attendance in person.
• Assists other staff as directed and participates in meetings as required.
• Performs other job functions as directed.

• Demonstrates current competencies applicable for the position such as typing or data entry.
• Knowledge of clinic/medical practice procedures related to all medical operations.
• Knowledge of phone systems, copiers and fax machines.
• Knowledge of customer service principles and techniques.
• Capable of screening and directing calls in a courteous and expeditious manner.
• Skilled in customer service with a pleasant and courteous demeanor; able to serve as a clinic liaison.
• Able to respond to stressful or emergency situations calmly and effectively.
• Ability to work cooperatively as a member of office staff and team.
• Ability to lift 30-50 pounds.

• Mostly sedentary with some standing, walking, reaching.
• Daily and repetitive data entry.
• Periodic stress from handling many calls and patient requests.

Education

High School Diploma or Equivalent

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.