Field Support Manager- Private Duty Nursing

Seeking a detail oriented, driven, Field Support Manager for a very busy private duty nursing office!

Are you ready to accelerate your career?

Join our fast-paced team as a Field Support Manager, where you will orient, tablet train, and prepare our field nurses for success in our patients’ homes.

We are seeking a self-motivated, detail-oriented professional who is customer-focused and thrives in a collaborative, positive team environment. If you bring a strong work ethic and a can-do attitude, this role offers an exciting opportunity to make a meaningful impact!

• Obtains verifications/denials, authorizations for services, and verifications of eligibility for clients
• Ensures accuracy of caregiver information in Axxess and all other user interfaces
• Assists with the billing, payroll, EVV’s and medical records process
• Corrects overlapping EVV’s and provides re-education to repeat offenders
• Delivers exceptional customer service to customers, patients, and family members especially in the context of troubleshooting and conflict resolution
• Establishes and maintains effective channels of communication within the office as well as with clients, caregivers, field staff, and team members
• Collaborates with the operations team to ensure appropriate and effective operational methods and best practices are used to support the office
• Submits nursing requirements and backgrounds to third parties for approval
• Provides thorough tablet and Axxess training for all new hires and struggling staff members
• Implements, develops, and oversees best practices, tools, and processes in accordance with company, federal, state, local and accreditation standards
• Oversees caregiver and field staff onboarding experience including orientation, credentialing, etc.
• Ensures caregivers and field staff meet all requirements prior to providing patient care
• Manages field support specialist development, including coaching, training and continuing education

• Locally Owned and Operated
• Free Education Courses
• Competitive Salary and Benefits
• Paid Time Off
• 401K
• Health Coverage
• Dental Coverage
• Paid Holidays
• Company paid Life Insurance
• Weekly Pay Checks!