Compliance and Operations Coordinator

Monarch/Brandywine Senior Living Company Description

At Monarch Communities, we value compassion, innovation, and community. Our team is committed to making a meaningful impact on the lives of our residents and fostering a collaborative and supportive work environment.

Controller

Position is exempt and salaried.

$65,000 - $70,000 Yearly

The Compliance & Operations Coordinator supports regulatory compliance across the Business Office and Billing functions. This role ensures documentation accuracy, adherence to training standards, payer documentation readiness, and proper maintenance of operational and resident billing files. This role focuses on auditing, monitoring, documentation control, and project coordination, rather than direct personnel coaching.

• Conduct Relias training compliance audits to ensure training completion aligns with regulatory and internal requirements.
• Long Term Care corporate and resident responsibility overview – provide training for BOMs and EDs and provide ongoing support for claims management and AOB, if applicable.
• Review resident medical / level of care documentation to ensure billing alignment.
• Verify move-in, care level changes, and discharge documentation are complete and stored correctly.
• Provide spot audits of A/R and payer classification accuracy in Yardi.
• Assist in dashboard management for pending tasks and send out weekly reports.
• Administer updates and additions in Transworld and provide weekly and monthly reports on progress.
• Training BOMs, lead concierges, and Executive Directors as needed, with travel required.
• Maintain and update the organization’s BOM Procedure Manual, ensuring version control.
• Verify training is completed for EDs, BOMs, and Lead Concierge roles in Aspire University. Monitor training for additional deployments and manual updates across departments.
• Create and maintain checklists, job aids, audit tools, and reference guides to support clear and consistent workflows.
• Prepare compliance findings summaries and follow-up action plan lists for EDs and Regional Teams.
• Act as Transworld administrator.
• Provide project management and additional support as requested in other departments.

• Associate’s degree or equivalent from a two-year college or technical school.
• Experience in Business Office Operations, HR Compliance, Long-Term Care Billing, Managed Medicaid, or Healthcare Operations.
• Strong organizational and documentation management skills.
• High attention to detail and ability to follow structured workflows.
• Proficiency in computer skills, Microsoft Office (Windows, Outlook, Excel) with the ability to learn new applications.

• While performing the duties of this job, the associate is often required to stand, walk, sit, use fine and gross motor skills, reach with hands and arms, balance, stoop, kneel, crouch, talk, hear, and smell.
• An individual in this position will be required to lift or carry weight up to 50 lbs. The associate must use proper body mechanics.

• Health Insurance:
  Medical/Rx, Dental, and Vision
• Ancillary Benefits:
  Life Insurance/AD&D, Short Term Disability and Long-Term disability
• Basic Life & Accidental Death & Dismemberment (AD&D) Insurance
• FSA (Commuter/Parking)
• Employee Assistance Program (EAP)
• 401(k) Retirement with Company Match
• Paid Time Off (PTO) and Holidays
• Tuition Reimbursement

• Employee Referral Bonus
• Resident Referral Bonus

Monarch Communities and Brandywine Senior Living is an Equal Opportunity Employer. We comply with all applicable federal, state, and local laws. We celebrate diversity and are committed to creating an inclusive environment for all employees.