Retail Associate Trainee; Entry Level Retail Banker - Morristown, NJ

Retail Associate Trainee (Entry Level Retail Banker)

#25-1275 | Multiple Locations

Responsibilities include, but are not limited to:

• Ability to perform all transactions required by a customer and use appropriate technology to provide services effectively and efficiently.
• Services customers by processing deposits and withdrawals such as loan payments, holiday club payments and savings.
• Sells money orders and cashiers' checks.
• Performs duties related to processing or balancing individual cash box and the office work as necessary or assigned. Files signature cards and completing end of the day proof. Maintain and balance a cash box.
• Ability to utilize technology such as Teller Scanning Equipment, Cash Recycling and Cash Dispensing machines and support customers in the use of Coin Machines.
• Responsible for meeting customer expectations, achieving service quality standards and mystery shop expectations.
• Maintains knowledge and compliance with the Bank's Code of Conduct and all policies and procedures.
• Actively participates in and completes required training and development experiences.

Required Skills:

• Excellent verbal and written communication.
• Excellent interpersonal - customer service skills, attentiveness, information retention, tact and diplomacy in dealing with both customers and employees.
• Strong analytical, problem solving, and decision-making skills.
• Detail oriented, strong organizational skills, and high degree of accuracy.
• Ability to handle multiple projects simultaneously. Ability to interpret a variety of instructions furnished in written, oral, diagram or scheduled form.
• Provides strong Customer Service Skills with the ability to engage customers in conversation regarding products and services.
• The ability to make sound decisions. This may include making on-the-spot decisions regarding customer transactions; weighing customer satisfaction issues with the Bank exposure to loss or fraud and the ability to think through and rationalize decisions.
• Proficient computer skills.

Required Experience:

• High School Diploma or GED and any experience dealing with the public.
• Prior cash handling and/or customer service experience preferred.

Full-time

• 10 Madison Ave., Morristown, New Jersey 07960, United States
• 2740 Zelda Rd, Montgomery, Alabama 36106, United States

We provide a comprehensive and competitive total rewards package including base salary determined by factors such as the role, relevant experience, skill set, and geographical location. Eligible positions may also be eligible to receive commission-based compensation and/or discretionary incentive compensation, which may be awarded as cash or forfeitable equity, recognizing individual performance and contributions.

In addition to financial compensation, we offer a robust suite of benefits tailored to meet diverse employee needs based on eligibility criteria. These include comprehensive health care and insurance plans, retirement savings options, tuition and adoption reimbursement programs, paid time off, mental health support, and other valuable benefits programs. Further details regarding total compensation and benefits will be shared during the hiring process.

Pay Range: $34,320.00 - $52,500.00 / year