Bilingual Office Operations Manager; English-Spanish

Bilingual Office Operations Manager (English-Spanish)

Mangone Law Firm, LLC is a New Jersey-based immigration law firm dedicated to helping new Americans obtain legal status in the U.S. We proudly represent immigrants nationwide and are fully committed to excellence in customer service.

We are looking for an enthusiastic and talented Office Operations Manager to join our dynamic team. This role is essential to ensure that our daily office operations run smoothly and efficiently while maintaining an outstanding client experience.

Requirements:

• Bilingual (Spanish-English) — fluent verbal and written communication.
• Availability to work Saturdays, when necessary.
• Bachelor's degree in Business Administration, Management, or a related field (preferred).
• Proven experience in office management or a similar role.
• Excellent organizational, leadership, and communication skills.
• Strong attention to detail and problem-solving abilities.
• Experience managing teams and handling client-facing responsibilities.
• Proficiency with Google Workspace, Microsoft Office, Slack, , and case management systems (e.g., Camp Legal).
• Commitment to providing exceptional service to clients and supporting immigrant communities.

Preferred:

• Knowledge of immigration processes, acronyms, and application requirements.
• Ability to multitask and adapt quickly to changing priorities.
• Positive, proactive attitude and a "can-do" approach to challenges

Key Responsibilities:

Office Management & Operations

• Oversee daily office logistics, including package assembly, opening/closing procedures, and maintenance.
• Maintain an organized, clean, and welcoming workspace for both clients and staff.
• Manage office inventory, supplies, and vendor relationships (e.g., IT, cleaning, landscaping).
• Conduct ongoing process audits and implement improvements to enhance efficiency and productivity.
• Support upper management with administrative tasks related to office operations.

Client Experience & Communication

• Serve as the first point of contact for clients, offering a professional and welcoming experience.
• Provide accurate updates and connect clients with the appropriate departments.
• Deliver outstanding customer service — both in person and over the phone — ensuring each client feels supported and valued.

Team Coordination & Leadership

• Supervise in-office staff and coordinate schedules.
• Support paralegals and attorneys in daily operations, ensuring efficient packet processing.
• Train new hires and promote adherence to firm protocols and core values.
• Monitor staff performance and KPIs, addressing any concerns with empathy and professionalism.
• Encourage teamwork and foster a positive, respectful workplace culture

Benefits:

• Competitive Salary:
  Earn between $70,000 and $80,000 annually
• Hybrid Work Model:
  Flexibility to work remotely and in person
• Purpose-Driven Culture:
  Be part of a team that genuinely supports one another and is committed to making a difference
• Ongoing Development:
  Access to continuous training and professional growth opportunities
• Comprehensive Benefits:
  Health, dental, and life insurance plans
• Financial Security: 401(k) with employer matching, profit sharing, and a pension plan
• Paid Leave:
  Enjoy paid time off, holidays, and sick leave
• Education Support:
  Tuition reimbursement and bar membership renewal coverage
• Meaningful Work:
  Your efforts will directly help families stay together and find safety