Sr. Complex Claims Examiner, Major Case Unit

Sr. Complex Claims Examiner, Major Case Unit

Join to apply for the Sr. Complex Claims Examiner, Major Case Unit role at Arch Insurance Group Inc.

Arch Insurance Group Inc. is seeking a Sr. Complex Claims Examiner, Major Case Unit to actively manage and effectively oversee large exposure and complex general/auto liability and trucking claims.

• Deliver industry leading technical claim handling/oversight, claim outcomes, business support and customer service.
• Collaborate with TPA team members, Arch Claim Account Managers and other claim professionals to proactively develop and effectively execute on appropriate claim resolution strategies.
• Work closely with underwriters, Legal, Operations, claim professionals, and other Arch functions, to ensure timely and effective communication consistent with Arch Claims’ Procedures.
• Effective and timely communication with insureds and brokers; making exceptional customer service a top priority.
• Coverage analysis, investigation, liability and damage evaluation, timely and accurate indemnity and expense reserving, litigation management, vendor management, settlement negotiations, and claim resolution.
• Effective claim file documentation, claim coding and diary management.
• Retain and work closely with defense and coverage counsel to create and execute on litigation/coverage strategies and budgets.
• Attend mediations, trials, other proceedings and meetings.
• Maintain all required state adjustor licenses.

• Juris Doctorate required.
• Minimum of 10 years commercial general/auto liability claim handling experience, including responsibility for complex and large exposure claims.
• Trucking, construction, emergency service/medical professional liability claim handling experience is a plus.
• TPA management/oversight experience is a plus.
• Excellent customer service skills and service minded.
• Strong analytical and problem-solving skills.
• Strong negotiation skills.
• Exceptional communication, collaboration, influencing, listening, and interpersonal skills.

• Base pay range: $/yr - $/yr.
• $10k Sign-on Eligible.
• Open to remote work location if outside designated Arch office.
• Comprehensive benefits package, including multiple medical plans, dental, vision, and prescription drug coverage.
• Competitive 401k with generous matching.
• PTO beginning at 20 days per year.
• Up to 12 paid company holidays per year plus 2 paid days of Volunteer Time Offer.

Arch is committed to helping employees succeed through our comprehensive benefits package and competitive compensation.

Arch is an equal opportunities employer.