ServiceNow Systems Administrator II

The Service Now Systems Administrator is responsible for the configuration, maintenance, and day‑to‑day support of the organization’s Service Now platform. This role ensures the platform operates efficiently, aligns with business processes, and supports ongoing enhancements. The ideal candidate combines technical expertise with strong problem‑solving skills and a commitment to delivering a high‑quality user experience.

• Platform Administration
  • Manage, configure, and maintain Service Now modules including Incident, Problem, Change, Request, CMDB, Knowledge, and Asset Management.
  • Perform routine platform maintenance such as updates, patches, and performance monitoring.
  • Create and maintain Service Now users, groups, roles, and access controls (ACLs).
• Configuration & Development
  • Build and modify forms, fields, workflows, business rules, UI policies, client scripts, and notifications.
  • Develop and maintain Service Catalog items and associated workflows.
  • Support integrations with external systems using REST/SOAP APIs, MID Servers, and other integration tools.
• Operational Support
  • Troubleshoot platform issues and provide timely resolution for incidents and service requests.
  • Monitor system performance and proactively identify optimization opportunities.
  • Maintain platform documentation, configuration records, and standard operating procedures.
• Governance & Best Practices
  • Ensure compliance with Service Now best practices, security standards, and organizational policies.
  • Collaborate with process owners to improve ITSM/ITOM processes and enhance platform usability.
  • Participate in planning and execution of platform upgrades and new module implementations.

• Experience administering and configuring the Service Now platform (typically 2–5 years).
• Strong understanding of ITSM processes (Incident, Problem, Change, Request).
• ITIL foundations or other IT best practices or framework certification.
• Hands‑on experience with Service Now configuration: workflows, business rules, UI policies, client/server scripts, and catalog items.
• Familiarity with JavaScript, HTML, CSS, and Service Now’s scripting environment.
• Experience with integrations (REST/SOAP APIs, MID Server).
• Understanding of CMDB structure, discovery, and asset management concepts.
• Ability to analyze requirements and translate them into technical solutions.
• Strong troubleshooting skills and attention to detail.
• Experience with Agile methodologies and ITIL frameworks.
• Background in enterprise IT operations or systems administration.
• Knowledge of Service Now Flow Designer, Integration Hub, or Performance Analytics.

• Bachelor’s degree in computer science, business, or mathematics or an equivalent of work history and education.
• Service Now System Administrator (CSA) certification highly preferred.
• Additional Service Now certifications (ITSM, ITOM, HRSD, Discovery, etc.).

EEO STATEMENT

Atlantic Health System, Inc. is an equal employment opportunity employer and federal contractor or subcontractor and therefore abides by applicable laws to protect applicants and employees from discrimination in hiring, promotion, discharge, pay, fringe benefits, job training, classification, referral, and other aspects of employment, on the basis of race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, citizenship status, disability, age, genetics, or veteran status.