Telecom Expense Analyst

Title:

ITSM Analyst – Telecom

• Consolidate and develop a robust Technology Telecom cost structure and single billing platform across the Enterprise.
• Build, manage and develop strong telecom team responsible for transforming current telecom billing platform.
• Forecast monthly/quarterly run rates and changes to run rates.
• Develop process to order/disconnect new services.
• Work closely with IT teams and Field and provide guidance regarding technology deployment Billing Lifecycle.
• New TEM Platform Integration and migration responsibilities to make sure all reporting and metrics.
• Oversee work performed by third party vendor(s) related to telecommunication services in order to track and resolve issues as required, review and improve telecommunications related processes, and seek ways to reduce overall communications spend.
• Direct audit, maintenance, analysis, and verification for accurate communications billing, charge-back models and contract compliance monitoring activities related to all CCF, cellular, local, long distance, data networks and international telephone service.
• Consult with RFP process for telecommunications related services and reviews contracts, SLAs, and KPIs to ensure best practices are implemented.
• Manage IT and Telecom Carrier Vendor SLAs and develop pertinent reporting for Senior leadership.

• Strong management, communication and leadership skills with the ability to present technical concepts in concise manner.
• Ability to develop strong relationships (carriers, Field, IT Finance, Accounts Payable).
• Strong organizational skills: ability to establish priorities, multi-task, handle competing priorities and follow through on all open items/tasks.
• Decision making and ability to clearly articulate decisions in a team environment.
• Demonstrated ability to execute projects and process improvement activities.
• Results-oriented team player.
• Demonstrated team building, organizational, influencing and planning skills.
• Ability to conceptualize client needs and translate them into specific implementation strategies.
• Effective problem-solving skills – analytical, decision making, written, oral and interpersonal skills.
• Demonstrated business/consulting knowledge including negotiation and presentation skills.
• Ability to efficiently manage multiple initiatives simultaneously.
• Ability to learn new technology and keep abreast of the latest technological advances.

Mid‑Senior level

Contract

Information Technology, Analyst, and Accounting/Auditing

Telecommunications, IT Services and IT Consulting, and Software Development