Patient Access Representative - Per Diem Morristown Medical Center

Patient Access Representative I
- Per Diem, Day, Morristown Medical Center

Morristown, NJ, United States

Patient Access Representative

Responsible for patient‑facing registration and other associated tasks such as information collection, validation, and requisitioning of orders and services. Participates in insurance‑related tasks including verification, collection of co‑payments, and associated paperwork. Ensures compliance with regulatory requirements and hospital policies and protocols. Acts as a liaison between patients, providers, payers, and other stakeholders for post‑care matters related to account resolution.

• The Patient Access Representative plays a vital role in the patient and family experience, serving as an initial point of contact within our health system
• Securing accurate information
• Interpreting and communicating patient responsibility
• Obtaining accurate patient identification, essential for financial and operational success
• Greeting customers with a smile and addressing them by name in a courteous, respectful and professional manner
• Attempting to resolve customer questions and concerns
• Adapting to changes in the work environment
• Obtaining and verifying patient information for registration
• Maintaining contact with third‑party payers to determine reasons for outstanding claims and facilitating speedy payment
• Requesting payment of financial dues from patients or guarantors
• Obtaining federally required and hospital‑related consents in a timely manner
• Reconciling daily bank bags and posting dues collected and/or data entry or charge codes within the financial system
• Ensuring compliance with HIPAA and working in various patient settings and locations
• Performing other related duties as assigned

• Every Other Saturday 6:00‑3:00 PM

Required:

• HS Diploma or equivalent
• Ability to lift more than 25 lbs if needed

Preferred:

• Electronic Medical Record (EMR) experience, preferably EPIC
• Minimum of 1 + year experience in Patient Access, Medical Office, Health Insurance or a relevant area

At Atlantic Health System, our promise to our communities is:
Anyone who enters one of our facilities will receive the highest quality care delivered at the right time, at the right place, and at the right cost. This commitment is echoed in the respect, development and opportunities we give to our more than 20,000 team members. Headquartered in Morristown, New Jersey, we are a leading non‑profit health care system in the nation.

Our facilities and sites of care include:

• Morristown Medical Center, Morristown, NJ
• Overlook Medical Center, Summit, NJ
• Newton Medical Center, Newton, NJ
• Chilton Medical Center, Pompton Plains, NJ
• Hackettstown Medical Center, Hackettstown, NJ
• Goryeb Children’s Hospital, Morristown, NJ
• Centra State Healthcare System, Freehold, NJ
• Atlantic Home Care and Hospice
• Atlantic Mobile Health
• Atlantic Rehabilitation

We also have more than 900 community‑based health care providers affiliated through Atlantic Medical Group. Atlantic Accountable Care Organization is one of the largest ACOs in the nation, and we are a member of All Spire Health Partners.

We have received awards and recognition for the services we provide, including 100 Best Companies to Work For® and FORTUNE® magazine for 15 years, Best Places to Work in Healthcare – Modern Healthcare, 150 Top Places to Work in Healthcare – Becker’s Healthcare, 100 Accountable Care Organizations to Know – Becker’s Hospital Review, Best Employers for Workers over 50 – AARP, Gold‑Level "Well Workplace" – Wellness Council of America (WELCOA), and others.

Morristown Medical Center is a nationally recognized leader in cardiology, heart surgery, orthopedics, gynecology, geriatrics, gastroenterology and GI surgery, pulmonology, lung surgery, and urology. It is a Magnet Hospital for Excellence in Nursing Service, a Level I Regional Trauma Center, and a Level II by the State of NJ. It was named one of America’s "50 Best Hospitals" for six consecutive years by Health grades and one of the World’s Best Hospitals by Newsweek.

Atlantic Health System offers a competitive and comprehensive Total Rewards package…