Fraud Investigator - Morristown, NJ

Job Overview

An Investigator with Fraud Risk Management (FRM) is responsible for conducting internal and external investigations in connection with frauds against Valley National Bank, its subsidiaries, and its customers. The types of investigation will include but are not limited to check fraud, new account fraud, wire transfer fraud, ACH, Digital Insights, Bill Go, Nuance, Transfer Now, P2P Zelle and ATM fraud, loan fraud, identity theft, return items, bank robberies, and more.

40

Responsibilities include, but are not limited to:

• Open and manage cases for all fraud types and any suspected or confirmed fraudulent activity reported by bank employees, customers, or other persons, in the FRM case management system.
• Prepare Suspicious Activity Reports in compliance with applicable regulations.
• Collaborate with members of FRM to assist with the successful completion of various fraud related investigations and tasks.
• Review surveillance systems and extracts photos for use by bank and/or law enforcement personnel.
• Maintain knowledge and/or proficiency regarding numerous Bank records and systems, fraud detection systems, and industry best practices and standards.
• Use records of outside agencies to facilitate investigations including credit bureau records, police, and court records.
• Review internal reports and documentation to detect suspicious activity or transactions.
• Collaborate with AML/BSA, Auditing, Human Resources, Legal, Risk Management and other Departments.
• Conduct interviews of employees and other witnesses.
• Attend criminal and civil court proceedings as necessary to complete the prosecution of cases.
• Counsel employees and customers regarding fraud and best practices.
• Conduct fraud related training.
• Interact with collection agencies and attorneys.
• Act as a liaison between the bank and all branches of law enforcement, bank peer groups, and community organizations.
• Prepare Security Alerts and Advisories.
• Participate in a rotating on-call schedule for after hours Fraud Risk events.
• Perform duties related to Fraud Risk events, after hours and on weekends.
• Submit recommendations to the Director of FRM on various fraud-related topics to identify pertinent issues and drive implementation of enhanced procedures within FRM and across the enterprise.

Required Skills:

• Excellent verbal and written communication skills.
• Strong PC skills.
• Ability to prioritize and organize assignments.
• Ability to handle multiple assignments simultaneously.

Required Experience
:

• Bachelor s degree in a related field such as Finance, Accounting, Business Administration, or Criminal Justice and minimum 3 years of financial crimes investigations experience, or a High School Diploma and a minimum of 5 years of financial crimes investigations experience.
• Previous banking experience preferred.
• Certifications such as CFCS, CFCI or CFE also preferred.

Full-time

Exempt

140 Markham Pl, Little Silver, New Jersey 07739, United States; 70 Speedwell Ave, Morristown, New Jersey 07960, United States

We provide a comprehensive and competitive total rewards package including base salary determined by factors such as the role, relevant experience, skill set, and geographical location. Eligible positions may also be eligible to receive commission-based compensation and/or discretionary incentive compensation, which may be awarded as cash or forfeitable equity, recognizing individual performance and contributions.

In addition to financial compensation, we offer a robust suite of benefits tailored to meet diverse employee needs based on eligibility criteria. These include comprehensive health care and insurance plans, retirement savings options, tuition and adoption reimbursement programs, paid time off, mental health support, and other valuable benefits programs. Further details regarding total compensation and benefits will be shared during the hiring process.

Pay Range: $62,300.00 - $ / year

In order to support the Fair Compensation Strategy by the US Govt., HR Dept., clients are required to adhere to "Pay Transparency Law"; in the impacted states; that have mandated the employers to list the salary ranges in Job advertisements or postings for job opportunities and Job promotions.