Senior Surety Support Specialist

Crum & Forster Company Overview

Crum & Forster (C&F), with a proud history dating to 1822, provides specialty and standard commercial lines insurance products through our admitted and surplus lines insurance companies. C&F enjoys a financial strength rating of "A" (Excellent) by AM Best and is proud of our superior customer service platform. Our claims and risk engineering services are recognized as among the best in the industry.

Our most valuable asset is our people: more than 2500 employees in locations throughout the United States. The company is increasingly winning recognition as a great place to work, earning several workplace and wellness awards for four years running, including the 2025 Great Place to Work Award for our employee-first focus and our steadfast commitment to diversity, equity and Inclusion.

C&F is part of Fairfax Financial Holdings, a global, billion dollar organization. For more information about Crum & Forster, please visit our website:

A C&F Senior Surety Support Specialist is a utility position providing support to Surety Underwriting covering tasks performed by an Underwriting Technical Associate (UTA), Underwriting Assistant (UA), Claims Analyst, Producer Relations Specialist and/or Billing & Collections Specialist.

What you will do:

UTA / UA:

• Provide support to all regional underwriting teams.
• Ensure policy transactions are booked, invoiced and issued accurately and meet the corporate time service standards. Such transactions include new business, renewals, riders, cancellations, close outs, etc.
• File electronic documentation into the imaging system and label the documents appropriately, adhering to the corporate protocols.
• Provide agencies with bond numbers via tracking system.
• Assist in managing shared mailbox according to procedure to ensure timely handling and processing of all items.
• Recommend operational improvements and efficiencies.
• Assist with requirements, rollout and training of new systems.

Claims Analyst:

• Assist with claims management process as needed.
• Ensure timely and accurate set up of surety claims.

Producer Relations Specialist:

• Back up the Producer Relations Specialist:
  • Handle producer appointments, powers of attorney, filings, third party platforms, producer terminations, corporate seals.
  • Bond verifications.
  • Maintain original indemnity agreements.
  • Maintain copies of certificates of authority, certificates of solvency, NJ disclosure statement, financial statements and other documents.
  • Pay invoices.

Billing & Collections Specialist:

• Assists with the analysis and review of outstanding premiums and reconciliation of payments for the Surety book of business.
• Assists with the reconciliation of large agency accounts, working with all teams to ensure payments are applied correctly in order to reduce the outstanding balance.
• Collaborates with UW team regarding the collection of past due premium.
• Assists in the research of billing disputes, account reconciliation, provides payment history as needed and responds immediately or on the same day they are received.
• Collaborates with operations UA team in the reconciliation of accounts, ensures premium transactions are correctly represented in the billing system.
• Assists in collaborating with the corporate Billing and Collections cash team regarding the application of cash, the transfer and correction of misapplied cash and the write-off of small, aged open balances.

General:

• Timely response to requests and inquiries.
• Communicate, as needed, with appropriate parties to obtain information required to complete transactions.
• Other duties as assigned.
• Abide by departmental policies and procedures.

What you will bring to C&F:

• Bachelor’s Degree and/or 6+ years of equivalent experience related to Surety operations.
• Possess a high level of technical acumen.
• Self-starter who works closely with underwriters and operations teams.
• Excellent time management skills and the ability to work in a multi-task environment.
• Strong analytical, organizational and math skills.
• Strong communication skills.
• An enthusiastic and positive attitude.
• Ability to take ownership and see tasks through to completion.
• Strong Microsoft skills.

• Competitive compensation package
• Generous 401K employer match
• Employee Stock Purchase plan with employer matching
• Generous Paid Time Off
• Excellent benefits that go beyond health, dental & vision. Our programs are focused on your whole family’s wellness, including your physical, mental and financial wellbeing
• A core C&F tenet is owning your career development, so we provide a wealth of ways for you to keep learning, including tuition reimbursement, industry-related certifications and professional training to keep you progressing on your chosen path
• A dynamic, ambitious, fun and exciting work environment
• We believe you do well by doing good and want to encourage a spirit of social and community responsibility, matching donation program, volunteer opportunities, and an employee-driven corporate giving program that lets you…