Membership Specialist

Base pay range

$30.00/hr - $33.00/hr

Job Title: Contract Membership Specialist (CMS)

Duration: 12 Months

Location: Morristown, NJ (100% REMOTE)

Note: Must be able to perform high-level Excel functions, formulas, and vlook-ups. BONUS - The manager would like to see Excel test scores.

• Utilize Model N Revenue Manager to maintain the membership life cycle of large organized customers (LOC). This includes contract membership activities surrounding new eligibility and continued maintenance, such as movement, additions, and deletions.
• Work independently with the Revenue Manager platform to create and manage membership affiliations and eligibility status for both direct and indirect customers.
• Process master data requests within SAP iShift according to business rules for vaccines accounts.
• Resolve membership affiliation and inquiries from account management teams.
• Monitor the Revenue Manager platform and boundary systems to confirm data accuracy.
• Take responsibility for managing daily business tasks and processes with internal/external key stakeholders.
• Access and process data within reporting tools, including Revenue Manager, Micro Strategy, and boundary systems.
• Communicate and resolve membership discrepancies with internal and external customers; resolve inquiries, maintain synchronization and integrity of membership.
• Create, maintain, and support a collaborative environment with external customers and internal business partners.
• Be responsible and accountable for data compliance activities within membership and the oversight and execution of applicable processes and business decisions to achieve compliance.
• Ensure accurate and up-to-date membership files are retained according to audit/compliance requirements.
• Support and collaborate with account management team regarding contracting and membership processes.
• Proactively collaborate with internal teams and external customers to harmonize membership processes, resolve issues, and address business challenges.
• Comply with SOX and government pricing P&Ps.
• Support and follow all SOP documentation guidelines, compliance, and auditing processes.

• Bachelor’s degree required.
• Model N, Revenue Manager, and SAP iShift experience preferred.
• Experience in contracting, membership, or pricing preferred.
• Change and growth mindset with a high degree of independence and adaptability to changing environments.
• Critical thinking and problem‑solving mindset.
• Strong analytical thinking, Excel, and implementation skills.
• Excellent written/oral communication skills; ability to communicate effectively and professionally.
• High level of attention to detail and accuracy.

Years of experience: 1 – 3 years