Collections Specialist

Overview

This position focuses on coordinating credit and collection activity for both residential and commercial accounts, with emphasis on soft collections. The role requires outstanding people skills and the ability to work with customers and field offices to resolve collection issues.

Base pay range: $19.00/hr - $21.00/hr

Pay range provided by Professional Search Network. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

• Telephone contact with customers deemed uncollectable by the Field offices (volume ~200 customers per week).
• Receive and resolve inbound calls from doubtful customers and field offices.
• Remediate disputes by working with Customer Service Center (CSC) staff and reviewing documentation to determine the validity of contested charges; act as liaison to facilitate the process for cases deemed justified.
• Evaluate credit worthiness using scoring tools provided.
• Assist CSCs with doubtful procedures and respond to CSC inquiries regarding company guidelines and policies.
• Support outside agencies by working with CSC staff and reviewing documentation to determine the validity of contested charges.
• Process bankruptcies in a timely manner to reduce company exposure and litigation costs.
• Attend to helpdesk tickets and assist the CSCs with resolutions.
• Reporting – including daily sweeps for doubtful account activity and ensuring proper procedures are followed by field locations.

• Degree preferred
• Minimum of two years of “soft” collections experience required
• Strong computer skills and ability to learn various software systems
• Excellent communication skills (written and oral)
• Detail oriented
• Strong organizational skills

• Entry level

• Contract

• Accounting/Auditing

• Oil and Gas