Area Supervisor

By applying to this position, I understand that I am applying to work at a restaurant that is owned and operated by an independent franchisee, not McDonald's USA. I understand that this franchisee is a separate company and a separate employer from McDonald's USA. Any information I provide in this application will be submitted only to the independent franchisee, who is the only company responsible for employment matters at this restaurant.

I recognize that the independent franchisee alone will make all decisions concerning employment matters, including hiring, firing, discipline, supervision, staffing and scheduling. By applying for a job at a franchisee operated restaurant, I understand that the information I provide will be forwarded to the franchisee organization in order for that organization to reach out to me and process and evaluate my application.

I acknowledge that McDonald's USA will not receive a copy of my employment application and will have no involvement in any employment decisions regarding me, including whether I receive an interview or whether I am hired to work for the franchisee. I understand that I need to contact the franchise organization for information about its privacy practices. Position Summary The Area Supervisor is responsible for overseeing the operational performance, leadership development, and guest experience across multiple restaurant locations.

Reporting to the Director of Operations, this role supports General Managers in achieving business goals through coaching, auditing, and strategic guidance. The Area Supervisor plays a key role in driving operational excellence, team development, and brand standards while fostering a culture of accountability and continuous improvement. What You'll Do Coaching & Development + Lead by example in modeling accountability, professionalism, and brand values + Provide hands-on coaching and leadership development to General Managers and department leaders + Influence and guide teams, building trust and alignment across locations + Identify high-potential talent and support succession planning and internal promotions Operations Oversight + Monitor and support performance metrics such as OSAT, OEPE, labor cost, food waste, etc.

+ Respond to operational challenges with strategic decision-making and clear communication + Visit stores regularly to observe and audit people and processes, provide feedback and follow-up to check for improvement Safety & Compliance + Conduct regular audits of food safety, inventory, scheduling, and customer service standards + Ensure compliance with company policies, health regulations, and safety standards Communication & Issue Resolution + Facilitate regular GM meetings to ensure alignment of goals, communicate upcoming changes and gather feedback on opportunities for improvement + Communicate effectively with upper management and cascade to GM's + Assist GM's in resolving conflict and operation issues promptly and professionally Reporting & Analysis + Review store specific KPI reports to spot trends and opportunities.

Assist GM with strategic planning and execution for improvement. Other + Secondary point of contact during internal/external audits and vendor visits + All other duties as assigned What You'll Need General + Must be at least 21 years of age + Bilingual (Spanish) highly desirable Education + High school diploma or equivalent preferred, but not required + College degree preferred, but not required Training + Fred 1-6, Crew Trainer Verification/Certification (if applicable) + Food Safety, OTP1 + Foundations, Leadership Transitions Class, OTP2 + Department Modules, DLIM Class + Campus Completion + Leading Great Restaurants + Hamburger University Graduation Experience + At least 3 years prior management experience;

prior GM experience preferred + At least 2 years' work experience in fast food, hospitality or retail environment + Experience managing multiple locations and direct reports of all experience levels + Ability to positively influence change + Ability to coach and develop managers, supervisors or people leaders + Ability to indirectly influence KPIs Certifications + Serv Safe certification required to be obtained and active throughout tenure Skills You Bring Leadership skills + Confident leading a team and developing others + Skilled at coaching, giving feedback, and driving accountability + Able to delegate effectively and focus on big-picture goals + Leads by example and builds trust + Be a change management champion and help others adapt to fast-paced environment Soft skills + Clear communicator who acts with emotional intelligence + Ability to prioritize tasks and delegate effectively + Effective in conflict resolution and having difficult conversations + Organized, adaptable, and takes a strategic consultative approach + Stays calm under pressure and acts with urgency when appropriate Technical skills + Strong understanding of food safety, labor laws, and compliance + Experienced in…