Senior Systems Service Engineer

What will you do?

Responsible for managing customer contracts through preventative maintenance visits, documenting and delivering reports, and providing on‑site remedial support.

• Ensure customer systems are updated to the latest software, quick fixes, and hardware.
• Prepare upgrade plans and deliver them to customers.
• Follow all technical procedures and tools for Global Service.
• Provide technical reviews of orders and proposals.
• Analyze technical risks of expansion projects and upgrades.
• Attend technical trainings covering systems, instruments, application, process control, communication, and safety.
• Support Sales as directed to secure orders and service agreements.
• Enforce Schneider Electric contractual obligations on major projects and ensure customer satisfaction.
• Handle overall technical responsibilities for projects: specifications, functionality, testing, and commissioning.
• Perform system testing, FAT, and develop test documents.
• Prepare and obtain customer approval for documents per specification and schedule.
• Coordinate with factory on product‑related issues and resolve.

Microsoft Office, Windows Operating Systems, Unix, DCS, Safety Systems, PLC’s, Communication protocols, Networking and System Security

Not only is Schneider‑Electric a great company to work for! You will be part of a customer‑first driven team that is exciting and works well together. You will get to experience new challenges every day and collaborate with other departments to serve our customers better.

Ronnie Gaussiran – Senior Field Service Manager

• Recognized degree in Engineering, Engineering Technology, Computer Science or Process Control (desirable).
• 5+ years of professional experience with specific knowledge of Foxboro IA (Industrial Automation) or Triconex systems.
• Ability to install hardware and software, perform configuration, and troubleshoot hardware and software issues.
• Familiarity with products and services within the Oil & Gas, Power Generation and Chemical industry.
• Knowledge of HMI (Human Machine Interface) software, DCS (Distributed Control Systems), and field instrumentation.
• Knowledge of Foxboro and Wonderware.
• Team player with good leadership and communication skills; able to travel when required.
• Strong analytical and logical ability, sound judgment, negotiation and interpersonal skills.
• Detail‑oriented, forward‑looking, and good leadership abilities.
• Innovative and dynamic with effective communication skills, especially in inter‑cultural aspects.

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

Schneider Electric upholds the highest standards of ethics and compliance. Trust Charter is our Code of Conduct that demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity. You can find out more about our Trust Charter.