Sales and Social Media Executive

We’re looking for a driven, personable sales professional to join a fast-paced hospitality business with a culture built on teamwork, professionalism, and genuine care for guests and colleagues alike.

This is a varied role combining proactive sales and relationship building with hands-on social media marketing to drive brand awareness and bookings.

The Sales & Marketing Executive will be responsible for:

Sales Activity

* Proactive business development activities through prospecting calls and use of social media.

* Updating the company’s website with available stock.

* Posting sales stock on external partner websites.

* Demonstrating the features and benefits and highlighting what makes the offering unique.

Customer Relationship Management

* Building a presence and become known as a point of contact for sales and upgrades.

* Deal directly with customer enquiries and sales face-to-face, over the telephone, social media and by email.

* Posting in and responding to customer queries in owner’s groups on Facebook etc.

* Building and maintaining strong customer relationships for now and the future.

* Confidently and professionally respond to customer concerns or objections.

* Ensuring that all communication is professional and in keeping with the values of the business.

CRM Management/Administration

* Updating the CRM with customers’ information, leads, sales documentation and more.

* Extracting leads from the CRM each day, to create appointments etc.

* Accurate sales documentation completed in the required timescales.

* Develop an understanding of the management software, used for existing owners.

Person Specification

Person Specification

* Proven experience in sales, ideally within hospitality or a customer-focused environment

* Confident generating new business and converting enquiries into bookings

* Experience managing social media platforms for business purposes

* Creative mindset with the ability to produce engaging content

* Strong communication and relationship-building skills

* Target-driven, proactive, and self-motivated

* Well organised with good time management skills

* Professional, personable, and passionate about delivering great customer experiences