Receptionists

Overview

To provide the day to day operation of a high quality, effective and efficient Reception Service. To provide timely, accurate and comprehensive computer input into the Patient Administrative System (PAS) and other systems, to achieve efficient recording and process of patient activity.

To manage department systems in keeping with Trust Policy, Information Governance, the NHS Guidance and the NHS Plan for future developments. To work effectively as a team to ensure all reception areas within the structure, and the retrieval and distribution of health records on all sites are covered at all times.

The Reception Areas provide a comprehensive service within a full range of general and acute specialties for Day cases, Outpatients and visitors. Departments and areas of work (dependent on site) include Medicine Wards, Accident & Emergency, Cardiology. It requires collection from and distribution to wards, departments and offices of patient records. Recording of PAS inputs and outputs.

The post holder reports to Lead Secretary and acts as first point of contact for ward/department - reception/telephone enquiries. Records all activity to ward with timely PAS data input. Manages medical records on the ward/department including filing, maintenance, case note tracking. Checks patient details and dispatches completed discharge summaries to GP (if applicable). Management of inter-consultant referrals. Liaise with secretary to ensure follow-up plans are in place after discharge of patients.

Effective access & retrieval of information from e-systems: email, PACS, ICE desktop. Maintain clinical handover sheets (if applicable).

Applicants who are members of the Armed Forces, and those who have a disability that requires support in the work place (two ticks pledge) and who meet the essential criteria will be interviewed under the Trust's interview guarantee scheme.

• Provide day-to-day operation of a reception service with timely, accurate PAS data input.
• Manage department systems in line with Trust Policy and information governance guidelines.
• Cover reception areas within the structure and assist with retrieval and distribution of health records across sites.
• Record all activity to ward with timely PAS data input; manage medical records including filing, maintenance and case note tracking.
• Check patient details and dispatch completed discharge summaries to GPs where applicable; manage inter-consultant referrals.
• Liaise with the secretary to ensure follow-up plans after discharge; access and retrieve information from e-systems (email, PACS, ICE desktop).
• Maintain clinical handover sheets where applicable and ensure effective information sharing.

• Experience in computer skills and ability to use own initiative.
• Ability to work under pressure, meet strict deadlines, and demonstrate excellent organisational, interpersonal and communication skills.
• Flexibility to cover annual leave and available shifts within the department.
• Receptionists are mainly data inputters with good communication skills; role involves working with the public.

• Applicants who meet the Fit and Proper Person Requirements (FPPR) will require additional pre-employment checks in line with CQC and NHS England statutory guidance.
• Certificate of Sponsorship:
  Northumbria Healthcare NHS Foundation Trust holds a sponsor licence. Please check UKVI eligibility before applying.
• Note:
  
  It is a requirement that successful applicants pay for their own DBS certification if a DBS check is required for the post (salary deduction from first monthly pay).
• Flexible working offers choice in where, when, and how we work, while maintaining safe and effective patient care.
• We are a Disability Confident Employer and welcome applications from diverse backgrounds, including BAME, LGBT+ and disabled candidates.
• Note:
  
  The trust reserves the right to close the vacancy early if a sufficient number of suitable applications are received.

We are looking for an enthusiastic and motivated individual to work at both Morpeth Health Centre and Blyth Community Hospital Outpatients Department. The hours are between 8am and 5pm over 3 to 4 days depending on department pressures but normally 3 days.

Applications are invited from candidates who have experience in computer skills and are able to use their own initiative, work under pressure, keep to strict deadlines and have excellent organisational, interpersonal and communication skills. Applicants should be flexible to cover annual leave and available shifts within the department. Please read the applicant guidance notes before submitting your application.