Receptionist | Northumbria Healthcare - NHCT

We are looking for an enthusiastic and motivated individual to work at both Morpeth Health Centre and Blyth Community Hospital Outpatients Department.

The hours are between 8am and 5pm over 3 to 4 days depending on department pressures but normally 3 days.

Receptionists are mainly data inputters with good communication skills - the role will involve working with the public.

Applications are invited from candidates who have experience in computer skills and are able to use their own initiative, work under pressure, keep to strict deadlines and have excellent organisational, interpersonal and communication skills.

Applicants should be flexible to cover annual leave and available shifts within the department.

Please note we reserve the right to close this vacancy prior to the closing date once the required number of suitable applications have been received.

• To provide the day to day operation of a high quality, effective and efficient Reception Service.
• To provide timely, accurate and comprehensive computer input into the Patient Administrative System (PAS) and other systems, to achieve efficient recording and process of patient activity.
• To manage department systems in keeping with Trust Policy, Information Governance, the NHS Guidance and the NHS Plan for future developments.
• To work effectively as a team to ensure all reception areas within the structure, and the retrieval and distribution of health records on all sites are covered at all times.
• The Reception Areas provide a comprehensive service within a full range of general and acute specialties for Day cases, Outpatients and visitors. Departments and areas of work (dependent on site) include Medicine Wards, Accident & Emergency, Cardiology. It requires collection from and distribution to wards, departments and offices of patients records. Recording of PAS inputs and outputs.
• The post holder Reports to Lead Secretary and acts as first point of contact for ward/department – reception/telephone enquiries.
• Records all activity to ward with timely PAS data input.
• Manages medical records on the ward/department including filing, maintenance, case note tracking.
• Checks patient details and dispatches completed discharge summaries to GP (if applicable).
• Management of inter-consultant referrals.
• Liaise with secretary to ensure follow-up plans are in place after discharge of patients.
• Effective access & retrieval of information from e-systems: email, PACS, ICE desktop.
• Maintain clinical handover sheets (if applicable).

• Experience in computer skills and ability to use own initiative, work under pressure, meet deadlines, and demonstrate excellent organisational, interpersonal and communication skills.
• Flexibility to cover annual leave and available shifts within the department.

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