Retail Sales Associate - University Town Center

Join to apply for the Retail Sales Associate - University Town Center role at Old Navy

Forget what you know about old-school industry rules. When you work at Old Navy, you’re choosing a different path. From day one, we’ve been on a mission to democratize fashion and make shopping fun again. Our teams make style accessible to everyone, creating high-quality, must-have fashion essentials for the whole family, with love, season after season.

We opened our first store in 1994 in San Francisco and have been on a roll ever since. We cultivate a community of playful personalities that thrive in a fast-paced environment where our employees can be their most authentic selves. Here, we’re family.

In this role, you will engage and connect with our customers by providing excellent customer service. You will be an expert in product knowledge and use this expertise to educate, inform, inspire, and outfit the customer. Your responsibilities include offering information on current merchandise, store promotions, and events, as well as executing operational processes effectively and efficiently. Your goal is to bring our brand to life for our customers, build brand loyalty, and deliver results with productivity.

• Become an expert in the brand's selling behaviors and leverage these behaviors to provide a premium customer experience.
• Acknowledge and assist customers; locate merchandise efficiently; answer questions quickly and accurately.
• Offer style and outfit suggestions, utilizing mannequins and displays for inspiration.
• Promote loyalty programs and educate customers about them.
• Utilize omni-channel offerings to ensure a seamless customer experience.
• Support sales floor, fitting room, checkout, and back-of-house processes as needed.
• Respond courteously and promptly to internal and external requests.
• Exchange and verify job-related information to provide support.

• Effective communicator with the ability to engage customers and team members using technology.
• Problem solver focused on continuous improvement, open to feedback, and proactive in taking action.
• Courteous and professional in handling customer interactions and concerns.
• Skilled in information gathering to resolve issues.
• Quick learner capable of acquiring procedural knowledge through on-the-job training.

• 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic, and Athleta; 30% off at Outlet stores.
• Competitive Paid Time Off plans.
• Up to five hours per month to volunteer at a charity of your choice.
• Extensive 401(k) plan with company matching up to 4%.
• Employee stock purchase plan.
• Medical, dental, vision, and life insurance.
• Additional benefits available; see more details.

Gap Inc. is an equal-opportunity employer committed to diversity and inclusion. Recognized by Forbes as one of the World's Best Employers and for Diversity in 2022.