CNC Field Service Technician

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Morris Group, Inc., one of the largest machine tool distribution networks in North America, is a third generation, family owned and operated business that serves manufactures of precision machined parts in the United States. Our mission is to help manufacturers maintain a competitive advantage in the world economy by improving productivity.

Morris Great Lakes a division of the Morris Group, Inc, supplies CNC machine tools, tooling, accessories, software, automation, and more to manufacturers of precision machined parts. Our customer base is located in western New York, western Pennsylvania and West Virginia. Our mission is to help manufacturers from all industry sectors achieve and maintain a competitive advantage by improving productivity.

The Field Service Technician will have an understanding of electrical, pneumatic, and hydraulic schematics to effectively detect and resolve issues with electrical and mechanical components. Duties include, but are not limited to:

• Daily travel from home to customer facilities with overnight hotel stays required when servicing remote Customer locations within the designated coverage territory or when participating in remote training programs.

• Install, commission, calibrate, maintain, address, diagnose, and repair CNC equipment and accessory CNC equipment at customer facilities. Service calls also include operator training, networking between systems, software applications, preventive maintenance, major assembly replacements and alignments, overhauls/refurbishments, upgrades/retrofits, and un-installation services.

• Demonstrate a willingness to help others and be a productive team member.

• Ensure accurate documentation is completed and connect with office management daily. Efficiently update the status of machine issues, repairs, and installations using the Salesforce Lightning Customer Support computer system.

• Maintain an in-depth knowledge of machine tool industry and product lines represented by the company.

• Promote and perform preventative maintenance and successfully diagnose and resolve CNC equipment issues to the customer’s satisfaction.

• Minimum of one year of experience with a machine tool builder or distributor, a factory maintenance technician would also be considered.

• Proficient verbal and written communication and Customer relation skills.

• Able to interact and optimally communicate in person and over the phone with customer and co-workers.

• Present a professional image.

• Must be adaptable to changes and flexible when dealing with delays, or general work-related issues

• Basic digital literacy and understanding of MS Word, Excel, and Outlook.

• Must have, and/or be willing/capable of being trained to develop, electro-mechanical skills (motors, drives, transformers etc.).

• Knowledge of machine tool manufacture, installation, operation, maintenance & repair and/or a broad shop background, is a plus.

• Basic mechanical and logical solving skills and ability to read and interpret drawings and schematics are required.

• Rational decision making and problem-solving skills.

• Exposure to manufacturing/machining environments which may present possible hazards such as noise, electricity, chemicals, heavy equipment, and other automated or manual machinery.

• Perform related duties as required

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be highly mobile, able to access all areas of the premises.

• Ability to concentrate and remain focused while prioritizing multiple tasks, responsibilities, and projects.

• Ability to sit for prolonged period of times.

• Able to perform bending, twisting, stooping, reaching, and lifting of moderate to heavyweight material up to 50 lbs. with assistance from equipment or other employees.

• Ability to frequently use hands and arms.

• Vision abilities required by the job include close vision, distance…