Front Desk Agent - Hilton Garden Inn, Morgantown

The Hilton Garden Inn of Morgantown, WV is conveniently located in the Suncrest Towne Centre just steps from shopping and dining, minutes from Ruby Memorial Hospital, West Virginia University, Mountaineer Field and the WVU Coliseum. We are seeking a Front Desk Agent with a friendly attitude to join our team. This role involves checking in and checking out guests and responding to inquiries and problems in an efficient, courteous, and professional manner to achieve maximum customer satisfaction while complying with all SOPs.

Base pay range: $13.00/hr - $13.00/hr

The pay range is provided by Up to Par Management, LLC. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

• Handle guest registration and room assignments, accommodating special requests whenever possible.
• Pre-register, block reservations and take same-day reservations and, when necessary, future reservations following resort rate structures, discounts, and selling strategies.
• Handle guest check-ins/check-outs in accordance with hotel credit/cash handling policies in an efficient and friendly manner.
• Resolve customer complaints and assist customers with inquiries related to resort services, in-house events, directions, local attractions, check cashing, safety boxes, etc.
• Cancel room reservations according to procedures.
• Escort customers in a professional and courteous manner according to procedures.
• Cleaning and organizing on downtime.
• Adhere to Hilton brand standards, trainings, and requirements.
• Cross-train in Housekeeping to understand how a guest room is cleaned and prepared for guest use.
• Assist with laundry duties, including folding linens when needed.

In addition to the essential functions, this position may perform a combination of the following supportive duties:

• Inventories guest room keys according to policy and requests re-keying as necessary.
• Assist with responsibilities and duties in the absence or heavy volume in the areas of housekeeping, lobby, laundry, and public areas.

• High School diploma
• 1-2 years of experience working as a hotel front desk agent (preferred)
• Competent computer skills including knowledge of Microsoft Word and Excel
• Organizational skills and attention to detail
• Follow instructions, respond to management direction; take responsibility for own actions; keep commitments; completes tasks on time or notifies appropriate person with an alternate plan
• Manage difficult or emotional customer situations; respond promptly to customer needs; solicit customer feedback to improve service; respond to requests for service and assistance

The job description provided is not an exhaustive account of the activities, duties, or responsibilities entailed for this role. Standard Operating Procedures, Training Checklists, and Departmental Handbooks will be provided to ensure the Team Member is trained in all duties and responsibilities of the position. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Up to Par Management and Taylor Hospitality are Equal Employment Opportunity employers. We are committed to equal employment opportunity regardless of race, religion, sex, national origin, sexual orientation, age, citizenship, marital status, or disability.

About the Company:

Up to Par Management | Taylor Hospitality Vision is to be an Exceptional Hospitality and Golf Management Company built by Exceptional Team Members who are Delivering on our Purpose to Positively Impact Others.

• Entry level

• Full-time

• Management and Manufacturing

• Hospitality