Patient Tray Delivery
Job in
Morgantown, Monongalia County, West Virginia, 26501, USA
Listing for:
West Virginia University Hospital, Inc
Full Time
position
Listed on 2026-02-05
Job specializations:
-
Healthcare
Dietitian / Nutritionist, Healthcare Administration
Job Description & How to Apply Below
Job Overview:
This position provides direct patient meal service, either obtaining meal selections in person or via the hospitality center ordering system, delivering meals and retrieving meal trays. Must be knowledgeable in special diets and allergies. Also maintain cleanliness of nutrition centers in patient care areas. Excellent customer service skills and concern for all aspects of patient safety are crucial.
Minimum Qualifications Education, Certification, and/or Licensure:
Must have a valid Food Service Worker Permit (FSWP) from Monongalia County Health Department (MCHD) prior to starting or obtain a MCHD Temporary FSWP no later than the first Wednesday of employment and a permanent MCHD FSWP within 1 month of start date (next available class). Must have a valid MCHD FSWP throughout employment. Until a Temporary FSWP is obtained:
May not handle exposed food or any food contact surface, equipment or utensil;
May be trained on tray delivery and complete general department orientation.Preferred Qualifications
Education, Certification, and/or Licensure:
- High School Diploma or Equivalent preferred.
Core
Duties & Responsibilities Answers phone calls from patients following customer service standards.Appropriately follows diet restrictions, including allergies and fluid restrictions.Utilizes EPIC and VST for necessary patient information and to correctly process menu requests.Processes between meal nourishment orders and prints for kitchen staff.Follows department procedure for the missed meal reports, including alerting nursing.May be asked to deliver or retrieve meal trays as needed.Visits patients designated "needs assistance" for menu selections and properly enters according to diet restrictions.Delivers meal trays to patients within service guidelines for timeliness.Follows delivery standards including hand sanitization, infection control requirements, two patient identifiers, AIDET and key phrases; alerts nursing if patient is not properly positioned to begin eating or otherwise appears to need assistance.Checks trays for missing items and intervenes to correct immediately; maintains supply of condiments on cart.Documents information required for ordered calorie counts.Monitors new patients for knowledge of room service, gives menu and explains as needed.Establishes and maintains rapport with nursing staff as evidenced by positive feedback and comments regarding communication with NCA.Functions as a team with Clinical Dietitians; respects Dietitian's prime responsibility for patient nutritional care and responds appropriately.Communicates clearly with tray line and production personnel regarding patient special requests (follow-ups on any unusual requests) to meet patient needs.Meets sanitation, safety and quality control guidelines set forth by departmental policies, health department regulations and HAACP in maintaining cleanliness of nutrition centers on the units.Collects and returns patient trays to the kitchen within a reasonable timeframe.While waiting for trays, assists the room service assembly line as needed, wraps silverware or helps in dishroom.Follows procedures for phone and iPad use.Other duties may be assigned, which may include duties normally done by a dietetic assistant.Meets daily deadlines: must have menus completed by certain times and deliver meals on time.Physical Requirements
Must be able to push fully loaded tray cart (approx. 250 lbs) and stand for most of the working day.
Working Environment
- Position requires patient interaction; some conditions/appearance may be distressing.
- Enter isolation precaution patient rooms with proper protective equipment.
- Kitchen environment is often noisy.
Skills and Abilities- Ability to understand written and oral communication.
Additional
Job Description - Scheduled Weekly
Hours:
40 - Shift: (not specified)
- Exempt/Non-Exempt:
United States of America (Non-Exempt) - Company: WVUH West Virginia University Hospitals
- Cost Center: 600 WVUH Dietary
- Address: 1 Medical Center Drive Morgantown West Virginia
Equal Opportunity EmployerWest Virginia University Health System and its subsidiaries (collectively "WVUHS") is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. WVUHS strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law.
All WVUHS employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline,…
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