Patient Care Coordinator

Description

DASCO is growing! Voted one of the 2019, 2020, 2021 and 2022 top places to work in Columbus CEO magazine. Join Us! Our benefits include competitive compensation based on industry standards, an excellent benefits package with generous 401(k) match with immediate vesting, growth opportunities, health insurance (Medical, Dental, Vision), excellent PTO that increases with tenure, holiday pay, and a fantastic company culture.

The Patient Care Coordinator coordinates a variety of branch office services to patients and referrals, including order processing, delivery of products and services, and patient education. The role also handles day‑to‑day branch operations such as inventory management, records‑keeping, office maintenance, and regulatory compliance.

• Coordinate services for patients and referrals, ensuring timely and accurate order processing and delivery, warranty repairs and replacements, and follow‑up to ensure service excellence.
• Prepare orders for timely and accurate billing.
• Deliver customer service via phone, email, and face‑to‑face interactions; advise patients and caregivers on equipment and service options, maintenance, insurance coverage, payment options, and related information.
• Support and/or manage branch operation functions: inventory, records‑keeping, work reports, documentation, office maintenance and cleaning, coordination of delivery techs, and compliance with HIPAA, The Joint Commission, State Respiratory Care Board, State Pharmacy Board, and other applicable regulations.
• Other duties as assigned by the branch office manager.

• High School diploma or GED equivalent.

• Associate’s degree in a related field.
• Six months’ experience in a healthcare/medical/insurance/DME customer service role.

None.

• Communication proficiency
• Compliance awareness
• Customer service / client focus
• Results driven
• Stress management

The Patient Care Coordinator position is full‑time, Monday through Friday, 8:00 a.m. to 5:00 p.m.

This position has no supervisory role.

This job operates primarily in a home or professional office environment but also includes time in a warehouse setting. The role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines, and may utilize home medical equipment when demonstrating to patients.

The employee must sit, stand, occasionally climb or balance, stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required include close and distance vision, color and peripheral vision, depth perception, and the ability to adjust focus.

Travel is not a daily requirement but may be needed for occasional local deliveries. Overnight travel may be required for continuing education and meetings at the corporate office.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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