Clinical Technician II

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• Drafts various correspondence letters and sends to referral source when necessary.
• Gathers and documents patient demographics, insurance information, needs assessment, patient history, and other data as needed.
• Initiates refill/follow up calls and schedules delivery as needed.
• Provides information and answers to patient/caregiver questions and refers to clinician when appropriate or requested.
• Identifies all patients requiring pre-certification or pre-authorization at the time services are requested or when notified by another hospital or clinic department.
• Contacts insurance company or employer to determine eligibility and benefits for requested services.
• Maintains patient records in a timely and complete manner.
• Assists the pharmacist with the process of filling and labeling the prescriptions.
• Calculates initial measurements for compounds and maintains compounds logs.
• Provides monographs and other required medication guides with each prescription.
• Maintains proper storage of medications (e.g., security, temperature controlled items, etc.).
• Demonstrates the knowledge and skills necessary to communicate to the infant, pediatric, adolescent, adult and/or geriatric patient per the established age-specific education/standard.
• Works with coordinators and manager to develop and attain quarterly objectives.
• Maintains confidentiality according to policy when interacting with patients, physicians, families, co-workers and the public regarding demographic/clinical/financial information.
• Communicates problems hindering workflow to management in a timely manner.
• Assists in the training of pharmacy technicians.
• Initiates charge anticipation calculations, accurately identifying anticipated self-pay portions.

• High school diploma or equivalent.
• One of the following:
  • One (1) year of Pharmacy Technician or healthcare‑related experience AND nationally certified (PTCB or EXCPT) and registered with the state Board of Pharmacy as a Pharmacy Technician upon hire (except PA).
  • Three (3) years Pharmacy Technician or healthcare‑related experience AND nationally certified (PTCB or EXCPT) within 15 months of hire, registered with the state Board of Pharmacy within 15 months of hire (except PA), or registered as a Pharmacy Technician trainee upon hire (except PA). Must complete job‑specific competencies or obtain specialty certification within 90 days of hire.

• Associate’s degree or post‑high school education in a science field of study or graduate of a pharmacy technician training program.

• Long periods of walking, standing, or sitting.
• Must be able to lift 30 pounds and push 50 pounds.
• Dexterity required to finger, handle, and reach.

• Must be able to use computers and software applications.
• Knowledge of drugs, drug dosing, side effects, indications, contraindications, and proper administration preferred.
• Knowledge of rules, policies, and regulations related to the disbursal of pharmaceutical drugs preferred.
• Must work accurately, efficiently, and safely in a fast‑paced environment.
• Politeness and respect when communicating with staff, physicians, patients, and families.
• Flexibility to meet departmental or hospital needs regarding changes in work volume, scheduling, and emergency call‑backs.
• Effective verbal and written communication, with a high emphasis on customer service.

Scheduled Weekly

Hours:

40
Shift: United States of America (Non‑Exempt)

3040 University Ave
Morgantown, West Virginia

West Virginia University Health System and its subsidiaries (collectively "WVUHS") is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. WVUHS strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law.

All WVUHS employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.