Centralized Scheduler

Medical Front Office - Patient Service Specialist - Float

Responsible for scheduling, canceling, rescheduling, and registering outpatient visits and procedures for multiple ambulatory clinics, collecting all necessary information for schedule and registration preparation.

• High School diploma or equivalent.
• State criminal background check and Federal (if applicable), as required for regulated areas.

• Checks in and checks out patients in accordance with scheduling/registration guidelines, prioritizing according to patient needs.
• Obtains and verifies patient guarantor information at least once a year to ensure records are up-to-date. Generates referrals or authorizations when needed.
• Schedules and registers patients/customers based on scheduling guidelines and medical appropriateness within the appropriate clinic.
• Ensures all follow-up appointments and testing are coordinated upon check‑out.
• Obtains all necessary information from patient/customer for appointment scheduling and registration.
• Identifies and communicates need for scheduling modifications and development.
• Notifies appropriate personnel of scheduling changes due to cancellations promptly.
• Handles patient and staff complaints appropriately, involving supervisors and patient representatives as needed.
• Consults with referring physicians to ensure written or electronic orders exist; verifies completeness of written orders and documents outside orders as needed.
• Collects time of service payments and copayments during check‑in or check‑out.
• Reconciles cash drawer and reports discrepancies to supervisor or manager.
• Collects signatures on waivers for managed care at check‑in.
• Completes Workques and other daily tasks for the scheduling area.
• Responds to all patient communication promptly.

• Ability to sit for extended periods.

• Standard office environment.

• Strong written and verbal communication skills.

• Scheduled Weekly
  
  Hours:
  
  40
• Exempt/Non‑Exempt:
  Non‑Exempt
• Shift: United States of America (Non-Exempt)

WVUH West Virginia University Hospitals

3040 University Ave, Morgantown, West Virginia

West Virginia University Health System and its subsidiaries (collectively "WVUHS") is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. WVUHS strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law.

All WVUHS employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.