Supervisor Patient Access

Supervisor Patient Access page is loaded## Supervisor Patient Access time type:
Full time posted on:
Posted Todayjob requisition :
JR26-25784## Welcome! We’re excited you’re considering an opportunity with us!

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Supervises and coordinates activities and employees related to all patient access processing including: registration, scheduling, and insurance verification, of patients within the healthcare system to ensure the financial viability of the clinical and business enterprise.
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* MINIMUM QUALIFICATIONS:

**** EDUCATION, CERTIFICATION, AND/OR LICENSURE:
** 1.High school graduate or equivalent.  
2.Obtain HFMA Certified Revenue Cycle Representative (CRCR) Certification within one (1) year of hire.  
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* EXPERIENCE:

** 1. Two (2) years of patient financial services, patient access, or registration experience.
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* PREFERRED QUALIFICATIONS:

**** EDUCATION, CERTIFICATION, AND/OR LICENSURE:
** 1.Associates Degree, BA or BS.  
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* EXPERIENCE:

** 1.Two years of experience in a healthcare setting  
2.Supervisory experience.
** CORE

DUTIES AND RESPONSIBILITIES:

** The statements described here are intended to describe the general nature of work being performed by people assigned to this position.  They are not intended to be constructed as an all-inclusive list of all responsibilities and duties.  Other duties may be assigned.
1. Supervises and coordinates activities related to registration & scheduling. Maintaining current knowledge of third party payor and managed care requirements  
2. Coordinates and supervises access processing for verification, notification and pre-certification to minimize payment denials  
3. Provides daily supervision to staff to ensure prompt and courteous service to patients, visitors, physicians, and co-workers.  
4. Monitors daily operations to help ensure adherence to documented administrative and departmental policies and procedures as well as assist in development and upkeep of departmental policies and procedures  
5. Coordinates registration, scheduling with other departments and/or outside referral sources/agencies/facilities to ensure continuity of care, timely communication and accurate patient processing.  
6. Interviews and screens potential employees using Targeted Selection and makes recommendations department Manager or Director to aid in filling vacant positions  
7. Ensures that training of new employees is completed as well as identifies on-going continuing education needs of existing employees  
8. Handles patient/family or staff complaints, investigates complaint and makes recommendation on appropriate resolution  
9. Monitors performance of staff on a daily basis to ensure efficient high quality service  10. Completes performance evaluations for new employees, as well as annual evaluations  11. Participates with Manager in evaluation of employees who fall below expectations  12. Able to institute first step (verbal counseling) of WVUH Corrective Action Policy  13. Coordinates staffing schedule including leave time to ensure adequate departmental coverage and maintains functional knowledge of operational areas and is able to step into staff as needed  14.

Keeps staff informed of process, policy and other changes through presentation at regular staff meetings, face to face communications and e-mail correspondence  15. Assist staff in the coordination of financial services prior to visit with other departments or customers as appropriate  16. Communicates problem hindering workflow to  Manager or Director in a timely manner  17. Organizes and executes daily task in appropriate priority to achieve optimal productivity, accountability and efficiency  18.

Assist with annual budget process  19. Maintains registration accuracy threshold of 95% as identified in audit processing  20. Compiles daily cash deposits and reconciles individual cash drawers
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* PHYSICAL REQUIREMENTS:

** The physical demands described here are representative of those that must be met by an employee to successfully perform…