Hybrid Intake Coordinator - Talent and Culture

Description

Talent and Culture at West Virginia University is currently accepting applications for an Intake Coordinator.

Reporting to the Assistant Director of Employee Relations/Medical Management, this position provides support for both medical management and employee relations functions. The Intake Coordinator supports the daily needs of medical management and employee relations cases, communicating with employees to ensure they understand available medical leave options and required documentation. The role also collaborates closely with the Case Manager, Senior Case Manager, Employee Relations Specialists, and the Assistant Director on case coordination and follow-through.

We strongly believe in work-life balance and keeping time for things we love outside our work. WVU offers generous benefits, including:

• Sick days (for when you’re ill, for when you need time to care for sick family, for your own, or your family’s, regularly scheduled medical appointments. Who is family for the purpose of this leave? A lot of people in your life including immediate relatives and in-laws as well as others considered to be members of your household living under the same roof)
• 401(a) retirement savings with 6% employee contribution match, eligibility to continue health insurance, and other retiree perks. Looking for more retirement benefits information ? Check out retirement health insurance benefits, retirement income, and FAQ’s.
• Wellness programs

• Track all Medical Leaves in the GME system to ensure that all appropriate documentation is provided.
• Notify the employee that we received their medical documentation and that a case manager will be assigned and be in contact within in regard to their leave.
• Notify the supervisor that we received medical documentation for employees and that they will receive additional information once a case manager reviews the case.
• Request hours from Time Collection or appropriate source and upload information into GME.
• Responsible for assigning new medical management cases in GME to the case managers.
• Explain and distribute appropriate forms to employees for completion depending on the requested Medical Leave.
• Maintains and analyzes statistics and generates reports on medical leaves of absence.

Demonstrate positive customer service and co-worker relationships.

• Review cases that come into the Employee Relations vanity account and review and follow up with employees for additional information if needed.
• Follow up on general inquires from the Employee Relations vanity account to get additional information for the Employee Relations (ER) Specialists.
• Update any information in GME for ER Specialists.
• Maintains and analyzes metrics quarterly for ER Specialists.
• Demonstrate positive customer service and co-worker relationships.
• Other duties as assigned.

Paygrade: 16

A minimum of two (2) years of Administrative or Human Resources experience

• Any equivalent combination of related education and/or experience will be considered.
• All qualifications must be met by the time of employment.

• Must be computer literate with demonstrated ability to provide excellent written and verbal communication.
• Ability to relate effectively to the most sensitive inquiries or complaints.
• Ability to organize resources and establish priorities.
• Ability to exercise appropriate judgement in sensitive and unique and unpredictable situations.
• Attention to detail is crucial for accurately collecting and entering data.
• Ability to work in a fast-paced and confidential environment with the ability to provide high-level administrative support, multi-task and prioritize.
• Ability to organize workload with close diligence, manage multiple tasks and timelines, and make appropriate decisions following university policies and procedures.
• Demonstrated ability to maintain confidentiality and handle sensitive information appropriately.
• Empathy and compassion are beneficial when interacting with new employees or clients.

West Virginia University is a place of purpose and community. We take pride in our profound impact on the state of West Virginia and are committed to…