Product Support Supervisor

Pape' Kenworth – Morgan Hill, CA Product Support Supervisor

Are you looking for a challenge? Do you enjoy leading a team and driving results? Do you enjoy providing a great experience for customers? Pape’ Kenworth, a premier capital equipment dealer in the West, is looking for an organized and energetic Product Support Supervisor to join our team.

At Pape’, we invest in your growth. From robust training programs to continuous support, we equip our team members with the tools to succeed. In return for your hard work, we offer competitive compensation, exceptional benefits, and a strong work‑life balance—all designed to support you and your family. Make a difference. Grow your career. Join the Pape’ Team!

As our Product Support Supervisor, you will supervise and manage all parts and service processes, financials, team development, and customer satisfaction. You will work closely with the General Manager, discussing and monitoring goals and approaches for the business. Your daily duties include monitoring freight expenses, inventory levels, filing claims, helping staff in parts and service departments, scheduling training, and ensuring customers receive excellent service and the parts they need.

• Strong leadership skills with proven experience.
• 3 or more years of inventory management experience.
• Safety First Mindset.
• Knowledge of heavy truck parts and variety of services.
• Prior operational experience with an understanding of budgeting, staffing, and personnel procedures.
• Strong computer skills, including Microsoft Office suite.
• Leadership skills and ability to adapt to each unique situation.
• Ability to maintain stellar customer and employee relations.

$98,000‑$125,000/yr (Depending on Experience)

• Competitive pay based on your skills, training, and experience level.
• Outstanding benefits including 401(k) & Roth 401(k) retirement plans with company match, medical, dental, vision and prescription insurance; flexible spending accounts (Flex Plans); life insurance; short- and long-term disability insurance; employee assistance program; online and instructor‑led training; tuition reimbursement for training programs.
• Progressive vacation plans, sick leave & paid holidays – Members receive 80 hours of vacation (first year prorated based on start date), 40 hours of sick leave, and 7 paid holidays each year. Vacation time increases with seniority.
• Advancement – Pape’ is a dynamic, growth-oriented organization with a focus on promoting from within.
• Stability and reputation – Pape’ is a family-owned, fourth-generation company with over 160 locations, over 4,500 members and 85+ years of experience.
• Equipment – We have the largest equipment inventory in the West and an unparalleled parts inventory.
• Employee impact – Enjoy an open-door policy where your voice will be heard and your opinions will matter.
• Training – You will be provided with training and mentoring to prepare you for your role and continued learning to grow your skills.

The Pape’ Group maintains a drug-free workplace and as such, requires candidates to successfully pass a pre‑employment drug test.