STV Program Manager

POSITION TITLE: STV Program Manager

JOB CLASSIFICATION: Regular, Full-Time, Exempt, Non-Union, Benefitted

PROGRAM: Solutions To Violence

REPORTING RELATIONSHIP: Program Director

Under the direction of the Program Director, the Program Manager is responsible for the day-to-day operations of assigned programs and the direct supervision of designated staff. The Program Manager ensures the delivery of high-quality, trauma-informed, survivor-centered, culturally responsive services that align with Agency and Program goals, established practices, contract requirements, applicable County, State, and Federal laws and regulations, and Agency policies and procedures.

Services are provided throughout Santa Clara and San Benito Counties.

The Ideal Candidate Will Possess the Following Qualifications and Knowledge:

Did you know that research shows that women and people from underrepresented groups often apply to jobs only if they meet 100% of the qualifications? Please understand that no one ever meets 100% of the capabilities. If much of this describes you, we encourage you to apply. This might be the right next role for you if you have:

Education and Experience:

Required:

• Bachelor’s degree or equivalent or four (4) years of direct client work experience in a related human services field (intimate partner abuse, sexual assault, human trafficking, housing, legal advocacy, mental health, substance use etc.).
• Demonstrated leadership and management experience grounded in equity, cultural responsiveness, and trauma-informed practices.
• Experience operating an effective program that meets contract requirements while upholding survivor-centered, empowerment-based approaches.
• Demonstrated ability to work collaboratively in a team environment that values Hope, Kindness, Equity, Belonging, and Collaboration.

Preferred:

• Master’s degree.
• For Courts and Community Referred Services (CCRS) Division, CAADC certification and four (4) years direct client work experience in a related field.
• For Solutions to Violence Division, must have 80 hours Intimate Partner Abuse/Sexual Assault/Human Trafficking (IPA/SA/HT) training completed.
• Mental Health Rehabilitation Specialist (MHRS) certification.
• Two (2) years of management experience in a related field.
• Demonstrated ability to supervise and mentor direct-service staff within a trauma-informed and anti-oppressive framework.
• Bilingual/bicultural candidates strongly preferred given the diverse communities served in Santa Clara and San Benito Counties.

Knowledge:

Required:

• Strong knowledge of empowerment, advocacy, and support techniques for survivors of gender-based violence, individuals dealing with mental health and/or substance abuse challenges, and individuals or families experiencing homelessness.
• For IPA/SA/HT team, must possess solid understanding of root causes of gender-based violence, dynamics of power and control, the impact of trauma, and barriers experienced by marginalized survivors.
• Commitment to DEIB principles, including awareness of how race, gender identity, language access, immigration status, disability, and socio-economic inequities impact survivor experiences and service access.

• Assists with hiring, onboarding, evaluation, coaching, and progressive discipline using equitable and strengths-based approaches.
• Collaborate with the Program Director to monitor program effectiveness, financial performance, and statistical reporting.
• Identifies and coordinates quality improvement activities, including continuous auditing and outcome review.
• Completes internal Agency and external funder reports with accuracy and timeliness.
• Ensures adherence to Agency policies and procedures, including crisis line protocols.
• Coordinates daily program workflow to ensure efficient operations and responsive client support.
• Reviews weekly charts with Case Managers, Clinical/Program Coordinators to ensure audit readiness.
• Attends assigned Agency, County, and community meetings, provides leadership, and shares updates with staff in a timely manner.
• Coordinates and implements program requirements and deliverables.
• Monitors and supports staff…