Customer Service Rep - Corp | Morgan Hill

Customer Service Rep - Corp | Morgan Hill

Job Category:
Customer Service

Requisition Number: CUSTO
003174

• Posted:
  January 8, 2026
• Full-Time

Showing 1 location

Corp
745 Jarvis Dr
Morgan Hill, CA 95037, USA

Find your P A S S I O N, be a part of the SP FAMILY!

Do you usually find yourself solving problems for others? How well do you handle working under pressure? Is customer service important to you? Perfect!

We are looking for a driven, self‑motivated, and organized individual to join our customer service team. Being part of our Customer Service team means you are energetic and quick; at SP we wear multiple hats, this person will not only be on the phone but also helping with shipments. The ideal candidate will act as a liaison between Shoe Palace and our customers.

You will be the human element in our brand that makes a lasting impression.

Range: $19.00–$20.00

• Effectively manage large amounts of incoming calls
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up
• Keep records of customer interactions, process customer accounts, and file documents
• Take the extra mile to engage customers
• Run out to help fulfillment with shipping orders

• High School Diploma or higher
• Stellar memory, empathy, accuracy, and speed
• Computer savvy
• Ability to work under pressure. We are a leading retail company, we stay busy!

• Experience working in a call center

• A dynamic team
• An open mind for new ideas
• Growth…growth and some more growth!

• Team Player
  :
  Works well as a member of a group
• Enthusiastic
  :
  Shows intense and eager enjoyment and interest
• Detail Oriented
  :
  Capable of carrying out a given task with all details necessary to get the task done well
• Dedicated
  :
  Devoted to a task or purpose with loyalty or integrity
• Self‑Starter
  :
  Inspired to perform without outside help
• Growth Opportunities
  :
  Inspired to perform well by the chance to take on more responsibility
• Ability to Make an Impact
  :
  Inspired to perform well by the ability to contribute to the success of a project or the organization

• High School Diploma or higher (minimum)
• 2+ years of Customer Service experience (preferred)

Equal Opportunity Employer.
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.