Counter Sales Associate

Counter Sales Associate - Baker Distributing Company

Are you a sales‑driven professional with a passion for delivering exceptional customer service? Baker Distributing Company, a leading wholesale HVAC distributor, is seeking a skilled Counter Sales Associate to join our team. As a key representative of our company, you will provide top‑notch service to customers, drive sales growth, and contribute to our success. If you’re a motivated and organized individual with excellent communication skills, we want to hear from you!

Apply now to take your career to the next level.

The Counter Sales Associate manages our sales counter at wholesale HVAC distributorships that carry multiple brands of equipment, parts, and supplies. The goal of this role is to provide strong customer service in a sales‑oriented setting.

• Represent Baker Distributing Company as a leader in the industry, ensuring maximum sales.
• Interact with internal and external salespeople, vendors, and contractors.
• Maintain showroom merchandising and restock products.
• Assist in resolving customer relations problems with both dealers and end users.
• Complete the sales order process for customers, with efforts to upsell associated items.
• Service walk‑in and telephone customers and assist with sourcing and shipping parts, inventory control, and warranty administration.
• Provide customer product and service information by researching products via computer system, catalog, telephone, or other reference sources.
• Arrange stock on shelves or racks in the sales area and maintain merchandise in order.
• Apply suggestive selling techniques and upsell to current and prospective customers.
• Adhere to all company safety protocols and procedures; report any safety hazards or incidents immediately to management.
• Participate in regular safety training sessions and drills; maintain a clean and organized workspace to prevent accidents and injuries.
• Follow all guidelines for the safe handling and storage of products.
• Maintain a professional and safe demeanor during all customer interactions.
• Conduct outgoing customer sales or service calls and resolve customer complaints.
• Perform other duties as assigned.

• High School Diploma or GED required; equivalent experience may be considered.
• Bachelor’s degree in business or related field preferred; equivalent professional experience may substitute.
• Demonstrated experience with HVAC equipment in a wholesale distribution setting.
• Background in sales, operations, purchasing, or inventory management preferred.
• Strong interpersonal skills with a focus on customer service, problem‑solving, and relationship‑building.
• Ability to manage multiple tasks in a dynamic, fast‑paced environment.
• Demonstrated interest in continuous learning, mentoring, and leadership.
• Mechanical or technical experience preferred.
• Proficiency in Microsoft Office or similar productivity tools; assistive technologies may be used to support this function.
• Excellent customer service mindset with the ability to develop long‑term relationships.
• Excellent written and verbal communication skills.
• Excellent analytical aptitude with a proven ability to analyze and interpret data.
• Strong and creative problem‑solving skills.
• Ability to work independently and in a team environment.
• Proactively seeks continuous process and service improvements.
• Ability to understand and communicate in English to comply with safety standards, training, policies, and procedures. Reasonable accommodations will be provided to support effective communication.

• Must be able to move parts and equipment weighing up to 50 pounds.
• Required to position yourself to access equipment by standing, sitting, walking, climbing, kneeling, crouching, or crawling.
• Operates computer and telephone equipment for extended periods of time.
• Visual acuity is required to read labels, inspect equipment, monitor inventory, and operate machinery.
• Required to operate warehouse equipment such as forklifts and pallet jacks.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Counter Sales Associate, HVAC, Wholesale Distributor, Customer Service, Sales, Showroom Merchandising, Inventory Management, Warranty Administration

Entry level

Full‑time

Sales, General Business, and Education

Wireless Services, Telecommunications, and Communications Equipment Manufacturing

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