Patient Access Representative Ochsner St Mary Hospital -Morgan

Overview

We've made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve, heal, lead, educate, and innovate. We believe that every award earned, every record broken and every patient helped is because of the dedicated employees who fill our hallways.

At Ochsner, whether you work with patients every day or support those who do, you are making a difference and that matters. Come make a difference at Ochsner Health and discover your future today!

• This role greets patients and guests in a courteous manner, whether via telephone contact or in person.
• Initiates scheduling an appointment or completes the check-in process/admission for patients.
• Obtains and verifies accurate identification and demographical data for the patient’s permanent medical record to assist in accurate reimbursement while maintaining confidentiality of patient information.
• Responsible for point-of-service collections and face-to-face patient interactions related to completing the patient registration and admission process.
• Verifies insurance via electronic verification, telephone, or web application.
• Improves patient satisfaction through professional representation and cross-training to support multiple functions across all patient and payer types.

Various shifts; rotating weekends and holidays

Required – High school diploma or equivalent

Preferred – Associate’s degree

Required – One year of related hospital, clinic, medical office, business services/revenue cycle, front line registration, financial counseling, banking, hotel retail and/or customer service related experience

Preferred - Certification in Healthcare Access Manager (CHAM), Certification in Healthcare Access Associate (CHAA), Certification as a Medical Assistant (or other medical specialty-based certification)

• Must have computer skills and dexterity required for data entry and retrieval of information.
• Effective verbal and written communication skills and the ability to present information clearly and professionally.
• Proficient with Windows-based applications and role-specific software; strong keyboard skills.
• Strong interpersonal skills.
• Clerical skills with knowledge of healthcare insurance benefits, payor guidelines on referrals and authorization processes, and current knowledge of Federal, State and Local billing regulations.
• Ability to present information clearly and respond to questions from patients and customers.
• Ability to solve practical problems and handle high-stress situations while maintaining professionalism.
• Good organizational, time management, and conflict resolution skills.
• Excellent decision-making and analytical skills with attention to detail.
• Ability to work collaboratively with other departments and exercise sound judgment in handling difficult situations.

• Provide excellent customer service to all patients, guests, and family members.
• Create, activate, and complete the patient scheduling, clinic registration, or hospital admission process.
• Ensure all required forms are completed and other paperwork/documents are gathered and accurate.
• Efficiently and accurately gather and input patient/guarantor demographic and financial information; explain insurance benefits and collect co-pays, deductibles, and self-pay portions due.
• Perform financial analysis of each case and inform patient of financial responsibility.
• Balance cash drawer daily, prepare deposit slips, and follow closing cash drawer process at shift end.
• Demonstrate respect and cooperation in all staff relationships and work to prevent or resolve interpersonal conflicts.
• Adapt behavior to the specific patient population, including privacy, introductions, explanations of services, permissions, and communication style.
• Other related duties as required.

The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added or this description amended at any time.

Remains knowledgeable on current federal, state and local laws, accreditation…