1st​/2nd Line Support Analyst

Location

Head Office, Moreton-in-Marsh (with travel to spa and hotel properties)

Full-Time | £32,000 – £35,000

We are a collection of award‑winning spa and hotel destinations. Here at Barons Eden our aim is to treat our guests as a friend of the family and to create positive memorable experiences during their stay or visit to our Hotel and Spas. We share a passion for entertaining, socialising, great food and standout experiences. Our close‑knit team champion individuality, flare and operational excellence, treating each guest like a friend of the family, providing an experience that brings customers back time and time again.

Our purpose is to hire people with passion and positivity. We train you for skill, nurture you to grow and achieve your goals…

• Hoar Cross Hall – Spa and Hotel (Staffordshire)
• Eden Hall – Day Spa (Nottinghamshire)
• Ardencote – Spa and Hotel (Warwickshire)

Based at our Moreton-in-Marsh Head Office, you’ll provide 1st and 2nd line IT support across multiple large sites. As a key point of contact for our friendly colleagues, you’ll ensure smooth day‑to‑day operations and resolve IT issues efficiently. Travel to our hotel and spa properties will be required, so flexibility is essential.

• Provide desktop and end‑user support (hardware and software) across multiple sites, both deskside and remotely.
• Troubleshoot Windows 11 and M365 applications.
• Create new and manage existing users in Microsoft Azure.
• Assist with network patching and desk moves.
• Log, manage, and resolve support tickets via our ITSM helpdesk system.
• Support implementation of new hardware and software.
• Collaborate with our close‑knit IT team on projects and escalations.
• Maintain hotel bedroom technology (Wi‑Fi, TV, in‑room systems).
• Support SIP/VoIP phone systems.
• Provide first‑line support for our property management systems (PMS) and other hospitality and business applications.

We’re looking for someone who is:

• Enthusiastic, approachable, and eager to learn.
• Passionate about IT and problem‑solving.
• Proactive and adaptable with a “can‑do” attitude, and motivated to work alone/remotely.

• Based at our Head Office in Moreton-in-Marsh, with the ability to provide effective IT support across multiple sites.
• Have at least 2 years previous experience in an IT support role.
• Have the ability to communicate effectively and resolve technical issues in a user‑focused environment.
• Have experience with desktop hardware/software support.
• Have familiarity with Windows 11, M365, and networking.
• Hold a UK Driving Licence and access to own car (travel required).
• Hold the relevant Right to Work in the UK, not requiring future sponsorship.

• Microsoft 365 Admin experience.
• SharePoint knowledge.
• Active Directory user management.
• Helpdesk software familiarity (Zoho and Zen Desk).
• Remote Desktop Services experience.
• Experience supporting hospitality systems.

• Working 40 hours per week.
• Working Monday to Friday with on‑call support on a rota basis.

• Competitive salary.
• Complimentary Spa Day on work anniversaries.
• Coffee, tea and snacks from our kitchen.
• Access to the Employee Assistance Program.
• 30% discount on overnight stays and spa days.
• Discounts on food, drink and retail across our venues.
• Pension scheme.
• Free Parking.
• Refer‑a‑Friend scheme.
• Excellent Induction and training programme.
• Perkbox Online benefits and discounts.
• A fun, supportive and inclusive work environment with loads of development opportunities.

People say you can’t choose your family, well we choose you to be part of ours!

• Windows 11
• Communication
• M365
• Networking
• Desktop Hardware/Software Support
• SharePoint knowledge