Operational Contingency Team Coordinator

• Full-time
• Compensation: GBP 28,700 - GBP 28,700 - yearly

Are you passionate about operational readiness and making a real impact in emergency resilience and fire safety? We're looking for a proactive and detail-driven professional to play a vital role in ensuring our Fire teams are always ready to respond when needed.

In this key position, you’ll take charge of planning, orginising, and delivering all initial and refresher training courses—making sure each one is fully attended and aligned with contractual requirements. Your efforts will ensure we always have the right number of trained personnel, ready for deployment at a moment’s notice.

You'll also manage critical data, providing accurate, up-to-date insights into our deployment readiness. Your reporting will highlight any gaps and help drive effective solutions across the team.

About the Role

In this vital coordination role, you’ll oversee the end-to-end recruitment and onboarding process for OCC personnel, working closely with internal teams to ensure candidates are fully briefed, appropriately screened, and ready for training.

You’ll also take ownership of planning and managing all OCC training courses – from initial scheduling to logistics and attendance – ensuring courses are well-attended, cost-effective, and aligned with contract requirements.

In addition, you’ll support data management and administration to track training performance, monitor readiness, and report on key operational metrics. This role plays a critical part in our deployment readiness and continuous improvement of operations.

Key Responsibilities:

Coordinate OCC recruitment, reviewing applications, conducting interviews, and ensuring candidates understand the physical and operational demands of the role.

Manage onboarding timelines and screening processes to ensure new recruits are ready for scheduled training courses.

Plan and organise annual training schedules across all disciplines, including refresher courses and specialist driver training.

Liaise with training providers, suppliers, and internal teams to ensure smooth course delivery and logistics.

Ensure all documentation, PPE, uniform, and course communications are managed and distributed in advance.

Maintain accurate training records, update systems, and monitor crew qualification status to meet compliance and contractual obligations.

Support budget tracking and financial processes related to training, accommodation, uniform, and equipment.

Analyse training and recruitment data to improve future planning and selection processes.

Assist in client meetings, audits, and preparation for deployments, including coordination of Gold Command support as required.

Produce monthly readiness and SLA reports in collaboration with senior management.

Assist with administrative duties across the team to support important operations.

What We’re Looking For:

Proven experience in recruitment coordination, training administration, or workforce planning

Strong organisational skills with the ability to manage multiple priorities and deadlines

Excellent communication and stakeholder management abilities

Comfortable analysing data and reporting key insights

Flexible and adaptable, especially during periods of operational deployment

This is a dynamic, hands‑on role at the heart of our fire resilience operation – ideal for someone who takes initiative, values precision, and thrives under pressure.

• Excellent written and verbal communication skills
• High level of customer service, the ability to converse at all levels
• Excellent organisation and multi‑tasking, with the ability to prioritise tasks in a fast‑moving environment
• Professional image and work ethos
• Leadership skills and the ability to negotiate
• Analytical skills with attention to detail
• Strategic thinking (planning and forecasting)
• Be able to manage own workload and use initiative
• Team player and commitment to working within a team
• Ability to network and forge good relationships internally and externally.
• Intermediate / Advance knowledge level in the use of MS Office, specifically Outlook, Word, Excel & Share Point
• Previous experience in recruitment role – sifting…