Store Customer Service Specialist

Store Customer Service Specialist – Sherwin-Williams

Join to apply for the Store Customer Service Specialist role at Sherwin-Williams
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Full‑time position at Store #8215, 12625 FREDERICK ST STE W1, MORENO VALLEY, CA 92553.

Base pay range: $19.00/hr – $19.00/hr

Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer product questions, recommend solutions, and resolve concerns promptly. They maintain high visual and quality standards and consistently meet the store’s sales goals.

Job duties involve contact with customers, including minors, and handling cash and payment methods. The company requires a criminal history review for safety and compliance purposes.

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately consistent with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products as needed to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks
• Assist in making deliveries as needed
• Maintain in‑stock and presentable condition of assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales

• At least 18 years of age
• Legally authorized to work in the United States without requiring visa sponsorship now or in the future
• Valid, unrestricted driver’s license
• Ability to retrieve material from shelves and floor stacks and lift and carry up to 50 lb frequently and up to 70 lb on occasion
• Willingness to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation

• High school diploma or GED
• At least one year of experience in delivery, retail, or customer service
• Experience selling paint and paint‑related products
• Experience operating tinting and mixing equipment
• Ability to read, write, comprehend, and communicate in more than one language (including Spanish)

Sherwin‑Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration prohibited by law.