Area Supervisor

Join to apply for the Area Supervisor role at Ross Stores, Inc.

Our values start with our people – join a team that values you! Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores, and a strong track record of success and growth. Our focus is on providing customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings while delivering a fun and exciting treasure hunt experience.

• Success – Our winning team pursues excellence while learning and evolving.
• Career growth – We develop industry-leading talent because Ross grows when our people grow.
• Teamwork – We work together to solve hard problems and find the right solution.
• Commitment to Diversity, Equality & Inclusion – We celebrate the backgrounds, identities and ideas of those who work and shop with us because our differences make us stronger.

Our Corporate headquarters are in Dublin, CA with buying offices in New York City, Los Angeles and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company committed to an inclusive work environment with continuous learning opportunities.

The Area Supervisor is a member of Store Leadership who is responsible for a specific assigned area of the Store and for general operations and supervision when functioning as Manager on Duty. Responsibilities include opening/closing the Store, supervising Associates, maintaining a friendly, easy-to-shop environment, ensuring proper merchandise presentation, maintaining a clean work area, and executing company operational processes.

• Understand safety as a priority and practice safe behaviors in all activities.
• Maintain high awareness on the sales floor to create a safe environment; immediately correct or report unsafe conditions or practices.
• Secure building: entrance/exit control, electronic article surveillance checks, cash office security, armored carrier pick‑ups and register area.
• Remove clutter and ensure clear egress to emergency exits.
• Ensure customer safety: accident prevention, reporting and emergency procedures.
• Test all fire alarm systems; respond to after‑hours alarms when requested.

• Treat all customers, associates, and leaders with respect.
• Demonstrate courtesy, friendliness, and professionalism; recognize associates using company recognition programs.

• Represent and support the company brand.
• Maintain a professional appearance per dress code; enforce dress code for all associates.
• Keep all store areas clean, well‑maintained, and merchandised to standard.
• Responsible for daily trash removal.

• Ensure recovery, sizing and markdowns meet company standards through teaching and task assignment.
• Handle receiving merchandise truck when needed; process all merchandise with urgency.
• Receive non‑merchandise inbound deliveries.
• Keep stockrooms clean and organized; secure and process back‑stock.
• Merchandise departments and back‑stock; reduce loss from damage; comply with monthly presentation guidelines.
• Perform floor moves, signing, including promotional signing, and re‑wraps.

• Execute loss prevention awareness program and maintain strong customer service presence.
• Demonstrate integrity; safeguard confidential information, cash, credit card and merchandise.
• Maintain PVM system.
• Conduct “code” package inspections and execute company best practices.

• Execute best practices, minimize steps, and ensure associates meet company standards.
• Maintain pace, energy and presence; manage line to reduce wait times.
• Train and coach associates on cash registers, shortage control and other front‑end procedures.
• Control associates' break schedule for backups, lunches and breaks.
• Ensure all equipment works properly; maintain supplies and recovery for the front end.
• Expedite go‑backs, ensuring proper scanning, tagging and ticketing.
• Teach “Scan and Bag” best practice; ensure salability of merchandise on the front end.

• Maintain and clean fitting rooms.
• Audit and account for fitting…