Associate Systems Administrator

Our values start with our people, join a team that values you!

Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience.

• Success. Our winning team pursues excellence while learning and evolving
• Career growth. We develop industry leading talent because Ross grows when our people grow
• Teamwork. We work together to solve the hard problems and find the right solution
• Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.

Our Corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.

Experienced IT technical analyst responsible for administering, monitoring and supporting the hardware platforms, operating systems, and their related products and technologies. Working to improve distribution center operations by participating in support and integration activities in support of Ross' distribution and transportation systems. As a member of a team, this position will ensure high standards for system uptime and availability, establishing documentation, standards, best practices, procedures, processes and guidelines.

The base salary range for this role is $64,500 - $91,850. The base salary range is dependent on factors including, but not limited to, experience, skills, qualifications, relevant education, certifications, seniority, and location. The range listed is just one component of the total compensation package for employees. Other rewards vary by position and location.

• Design, install, maintain, configure, secure and support hardware platforms, operating systems, wired/wireless network components, and related products and technologies.
• Develop and deliver timely solutions to problems that enable the IT organization to move forward quickly, while ensuring that high quality of workmanship is exhibited during all phases of delivery.
• Plan and execute performance baselines, monitoring, tuning, and capacity planning, including diagnosing and resolving performance issues.
• Take on new roles and responsibilities as assigned, or as business needs require.
• Provide appropriate documentation and knowledge transfer to all individuals or organizations that are supported.
• Perform hardware/software configuration and release management.
• Utilize productivity tools to proactively manage workload - includes time, project, and priority management as part of normal everyday work.
• Utilize SDLC processes to develop, present and track project activity, inclusive of presentations to technical and management layer associates.
• Develop and deliver timely solutions to problems that enable the IT organization to move forward quickly, while ensuring that high quality of workmanship is exhibited during all phases of delivery.
• Detailed understanding and ability to design structured cabling systems utilized in the DC inclusive of CAT5, Cat 6/6E, Single and Multi-Mode fiber Optics, IDF/MDF's, switches and cross connection methodologies.
• Comprehensive understanding and ability to troubleshoot hardware/software issues on WCS platforms (examples: Dematic conveyance, Inteligrated / Crisplant Tilt Tray, GOH, PTL/PTV, Ticketing).
• Comprehensive understanding and ability to troubleshoot hardware/software on the following deployed components: RF devices, ticketing systems, label platforms, time keeping, backup environments and voice systems.

People

• Building Effective Teams
• Developing Talent
• Collaboration

Self

• Leading by Example
• Communicates Effectively
• Ensures Accountability and Execution
• Manages Conflict

Business

• Business Acumen
• Plans, Aligns and Prioritizes
• Organizational Agility

With particular emphasis on the following specific position-related competencies:

• Customer Focus
• Dealing with Ambiguity
• Integrity & Trust
• Time Management
• Problem Solving
• Listening

• At least 2-4 years of experience supporting retail systems, with at least 1 of those years in a complex heterogeneous computing environment supporting supply chain distribution systems.
• Solid understanding of retail dynamics within a complex, highly integrated environment.
• Solid understanding of supply chain technology and warehouse control systems within a complex, highly integrated environment.
• Experience with Distribution Center / Warehouse…