Apprentice Receptionist

Blackpool Teaching Hospitals NHS Foundation Trust

The closing date is 02 March 2026

• The Receptionist will act as a first point of contact for patients accessing the Specialist Dental Services
• Provide Reception Services and a full administrative support to the dental
• Be able to travel to other sites to provide cover as needed to support the wider service.
• The post holder will be required to possess a pleasant manner, good communication and organisational skills

As part of this job role you will be expected to undertake a Customer Service Level 2 apprenticeship. Due to the current Government eligibility criteria for Government funded Apprenticeship schemes, we are currently only able to accept applications from candidates who have been resident in the UK for the last 3 years. We are unable to accept anybody who is currently on a funded programme.

An Initial Assessment, as part of the Apprenticeship enrolment process, will be required to be completed to ascertain what level Numeracy, Literacy and ICT you are currently working at to ensure you are eligible to undertake an Apprenticeship programme. If you have already achieved English & Maths at GCSE (Grade A-C/4-9) or Functional Skills Level 2, this can be transferred over, with evidence of achievement.

Perform reception duties, including assisting members of the public in person and over the telephone. Accurately record and relay messages to relevant staff members, and arrange patient appointments using Dentally Dental Software. Manage the ordering of stationery supplies and sundries for the Dental Centres. Carry out routine and non-routine audio and copy typing of correspondence, memos, and other documents using Dentally and Microsoft Office applications.

Receive and distribute internal and external mail, and maintain filing systems for the Dental Department. Serve a point of contact for the Trust's works department regarding building repairs and maintenance, liaising with the Dental Administrator as required. Undertake additional office tasks such as photocopying, faxing, and operating other office equipment. Perform any other duties or responsibilities as directed by the Dental Administrator.

CARING

We work in an open and transparent way, support each other, and show kindness and compassion to ourselves and others.

SAFE

We do our job well, strive to learn and do things better, whilst taking responsibility for the quality, safety and effectiveness of our actions.

RESPECTFUL

We see people as individuals. We are open, honest and treat everyone with dignity and respect.

We are looking for a conscientious and adaptable person to join our team providing reception and administrative support to our dental clinics. You should possess excellent communication skills and be able comfortable using computer systems. You will be an effective team player. You will be receiving patients and visitors into the Dental Service and will have the ability to project an efficient, helpful and friendly manner when dealing with members of the public.

When applying for this position, it is essential that you read the job description and person specification. Please use the supporting information space to demonstrate your ability to undertake this role, drawing on your skills, knowledge and experience. Please note, people reviewing your application will be seeking evidence that you meet the essential criteria of the person specification. In line with the Department of Health guidelines, the Trust operates a strict smoke-free policy.

• Good level of basic education to include GCSE maths and English, NVQ level 2, or evidence of administrative knowledge and skills equivalent to level of qualification

• Proven experience in delivering a range of administration tasks to a high standard
• Experience of working with the public /in a customer care environment
• Experience of working in a team
• Experience of the delivery of objectives within a constantly changing environment
• Previous clerical experience

• Utilising IT data collection formats and databases to produce reports for management information
• Ability to act on own initiative within policies and procedures, referring to manager as required
• Basic Microsoft Office including Word, Excel, Outlook and Power Point
• Keyboard skills for the regular use of computer systems
• Good interpersonal and communication skills with experience of dealing with people at a variety of levels
• Good organisational skills- able to deliver agreed objectives within an agreed timeframe
• Excellent attention to detail

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Blackpool Teaching Hospitals NHS…