Patient Care Coordinator Medspa

Benefits

• 401(k)
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Employee discounts
• Free food & snacks
• Opportunity for advancement
• Paid time off
• Training & development

Sanctuaire

MD is a premier medical aesthetics and wellness practice dedicated to delivering advanced treatments with personalized, compassionate care. We specialize in skincare, injectables, body contouring, and wellness therapies — all performed with clinical excellence and genuine connection.

• Welcome and assist patients in person, by phone, and via text in a warm, professional manner.
• Respond promptly to inquiries, book appointments, manage follow-ups, and ensure seamless front desk operations.
• Conduct outbound cold-calls and lead follow-up to convert inquiries into appointments.
• Confidently educate and recommend treatment plans and skincare products aligned with patient goals.
• Accurately handle financial transactions, membership enrollment, and package tracking.
• Maintain patient records and consents in EMR/CRM systems.
• Collaborate with the clinical team to ensure timely and complete patient documentation and communication.
• Contribute to content creation and engage with the practice’s social media platforms (e.g., Instagram, Facebook) to promote treatments, offers, and patient testimonials.
• Help plan and support in‑office events, promotions, and marketing campaigns.
• Assist with daily reporting, inventory checks, and other administrative duties.
• Must be available to work weekends and flexible shifts.

• Medical spa or aesthetics industry experience is required.
• Proven ability in treatment and product sales.
• Excellent customer service and communication skills.
• Comfortable with cold‑calling, lead conversion, and patient retention strategies.
• Experience with social media marketing, including basic content creation, captions, and brand‑aligned posting.
• Strong organizational skills and attention to detail.
• Proficient in basic math/computations for checkouts and invoices.
• Tech‑savvy with EMR/CRM systems, scheduling software and Google Workspace.
• High level of professionalism, honesty, dependability, and ability to work independently.
• Medical Assistants and Estheticians with strong administrative and sales skills are welcome to apply.

• Working knowledge of aesthetic services including Botox/Dysport, dermal fillers, laser treatments, body contouring, facials, and medical‑grade skincare.
• Familiarity with platforms such as Jane, Aesthetic Record, Boulevard, or Canva for social media.
• Understanding of HIPAA regulations and patient confidentiality standards.

• Competitive hourly wage + commission on product sales
• Generous Staff discounts on treatments and skincare product
• A supportive and growth‑focused work environment
• Ongoing training and professional development opportunities

Please submit your resume and a brief cover letter explaining your relevant experience and why you’d be a great fit for our team. We look forward to connecting with you!