Associate Director of Clinical Services and Operations

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Associate Director of Counseling & Psychological Services

Associate Director of Counseling & Psychological Services

Moraga

Full-time

At Saint Mary’s College (SMC) of California, we inspire minds, engage with the world, and create opportunities for students to find their lives transformed. Founded in 1863, the University is proud of our Lasallian heritage and how it fuels teaching and learning in an inclusive and wonderfully diverse community. SMC is proud to be designated as an Hispanic Serving Institute, as well as an Asian American and Native American Pacific Islander-Serving Institution by The U.S. Department of Education.

Reporting to the Director of Counseling & Psychological Services (CAPS), the Associate Director of Counseling & Psychological Services is responsible for managing the operations and provision of clinical services at CAPS and providing supportive, culturally affirming counseling services to undergraduate and graduate students. The position works closely with the Director of CAPS to provide leadership in setting agency policy, allocating resources, planning for future long/short term needs, and managing the efficient operations of CAPS.

The role of the Associate Director of Clinical Services and Operations includes setting clinical policy and procedures, maintaining quality assurance and an internal chart review system, monitoring utilization trends, and providing oversight of clinicians' caseload assignments and productivity. This position also provides clinical and operational supervision and training to licensed and unlicensed clinical staff, including practicum trainees, on issues relevant to clinical services.

The Division of Student Life intersects at multiple points of a student's journey at Saint Mary's. With areas that promote students' campus experiences, wellness, and engagement, Student Life accompanies students on their academic and co‑curricular journey at Saint Mary's. The Division of Student Life creates a sense of belonging, offers participatory opportunities, and encourages students to contribute back their talents. Departments within Student Life include Campus Assault, Response, and Education (CARE), Campus Housing, the Career Center, Club Sports, Community Life, Center for Women & Gender Equity, Counseling and Psychological Services, the Dean of Students, Intercultural Center, New Student & Family Programs, Campus Safety & Transportation, Residential Experience, Recreational Sports, Student Disability Services, Student Activities & Engagement, the Student Health Center, and Veterans Services.

• Works closely with the Director to provide direction and coordination of clinical services to meet best practice standards, and to maintain culturally competent and innovative practices in order to meet client needs.
• Monitors utilization trends to ensure timely services, to anticipate changing clinical needs/demands, and to develop innovative and alternative services as needed to support these needs.
• Works with the Director to develop and maintain internal quality assurance, peer chart review system.
• Oversees clinical functions (e.g., initial paperwork, appointment scheduling) of the reception area.
• Meets regularly with clinical staff to review client caseload, to assign cases, and to monitor clinician productivity.
• Develops, maintains and monitors the infrastructure for the center's clinical system (e.g., intake, urgent coverage and procedures)
• Evaluates and monitors treatment outcomes and clinical services provided by CAPS. Oversees client satisfaction survey.
• Manage CAPS's electronic record system (Titanium), including maintaining the accurate collection of records and statistics to provide information for decision making.
• Fields and responds to calls from concerned staff, faculty, parents, and students.
• Prepares clinical service delivery reports as needed.

Provides individual and group therapy, predominantly using a psychodynamic orientation, intake evaluations, and mandated assessments to students. Provides crisis intervention and participates in Clinician of the Day rotation.…