Customer Service Representative - State Farm Agent Team Member

Future Opening:
Customer Service Representative - State Farm Agent Team Member

Replies within 24 hours

• Life Insurance
• 401(k) matching
• Opportunity for advancement
• Health insurance
• Paid time off

Looking to add a Customer Service Representative to our team!

• Provide attentive, warm and professional service to existing and prospective customers, primarily over the phone, email, text and in person (e.g. prepare meeting materials, communicate policy information, answer policy or payment questions, educate people about policy features and benefits, process policy changes, develop rapport and gather information from prospective customers, etc.)
• Liaise with Underwriters, Service Team and Claims Department to answer questions, resolve various policy or claim issues, and to advocate on behalf of our customers
• Provide support for other agency functions, as needed
• Opportunity to expand responsibilities and/or grow into a sales or account management role, if desired (including potentially a full-time role)

• Highly ethical, honest and reliable; positive can-do attitude and excitement to learn, contribute and grow as part of a successful team!
• Strong verbal and written communication skills; proactive communication style
• Self-motivated, productive and organized; high level of self-accountability and drive
• Strong attention to detail and accuracy
• Computer proficient – familiar and fluid with Windows-based computer systems; able to quickly learn and adapt to new systems and processes
• Insurance experience and licensing is NOT REQUIRED (although certainly a plus if you are already licensed) - we will help you obtain a license
• Need to live within a reasonably commutable distance of our office in Moraga (this is an in-office role and reliability is important)

Compensation: $20.00 - $25.00 per hour

This busy insurance and financial services office has a passion to make a difference in the lives of others and better the community. We are a growing agency with big dreams and lots of potential. We attribute our success to having afun, energetic environment that is an enjoyable place to work. We want to work alongside those who are equally committed to excellence and personal achievement.

We take pride in using our years of valuable experience to mentor individual team members and prepare them for successful careers.

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.