IT Operation Analyst

The IT Operations Analyst supports the day-to-day operations of the IT department by managing billing, assets, and administrative workflows while providing front-line technical support. This role ensures operational efficiency across IT financial processes, asset lifecycle management, and end-user support.

The ideal candidate is detail-oriented, organized, and tech-savvy — capable of balancing administrative accuracy with hands-on IT support in a fast-paced environment.

Financial & Billing Management

• Manage and reconcile all IT-related billing, including internet, phone, software subscriptions, and cloud services.
• Track and process invoices for approval and payment, ensuring coding accuracy to the correct cost centers or departments.
• Review and validate monthly vendor statements to ensure service accuracy and resolve billing discrepancies.
• Maintain a monthly billing tracker to forecast and report IT expenses.
• Assist in budgeting and expense analysis for recurring IT costs.

Asset & Inventory Management

• Maintain an up-to-date inventory of all IT assets (laptops, phones, networking equipment, peripherals, etc.).
• Track hardware assignments, returns, and warranty status.
• Support procurement by sourcing quotes and coordinating with vendors.
• Manage asset lifecycle from acquisition to decommissioning, ensuring accurate documentation.
• Maintain asset tags and records in the IT asset management (ITAM) or inventory system.

Administrative & Credit Card Management

• Code and reconcile IT credit card purchases accurately within accounting timelines.
• Work closely with Finance and Procurement to ensure compliance with company purchasing policies.
• Prepare monthly spend summaries and assist with expense reporting.

IT Support (Level
1)

• Provide first-line support for common IT issues including password resets, hardware troubleshooting, and basic network or connectivity issues.
• Log and track tickets in the helpdesk system, escalating as needed to Level 2/3 engineers.
• Support onboarding/offboarding activities including account setup, equipment prep, and retrieval.
• Maintain documentation for IT processes and user guides.

Experience:

• 2+ years in IT administration, coordination, or analyst role preferred.
• Experience with billing systems, IT asset tracking, or expense reporting tools.
• Exposure to Microsoft 365, Google Workspace, or similar environments.

Skills:

• Strong Excel/Sheets and data management skills.
• Attention to detail with high accuracy in record-keeping.
• Excellent communication and problem-solving abilities.
• Ability to multitask and manage priorities across finance and IT operations.

• Paid vacation and holidays
• Medical, dental, vision, life, and supplemental insurances
• 401(k) with company match
• Employee discounts

Big Brand Tire & Service is an Equal Opportunity Employer. We celebrate diversity and are committed to a respectful, inclusive workplace.