Program Manager - RTC

The Program Manager is responsible for the day-to-day operational leadership of Meadow glade’s 6-bed Adult Residential Treatment Facility (ARF). This role ensures a high-quality, safe, welcoming, and compliant program environment while overseeing client flow, staff performance, documentation standards, and adherence to California Department of Social Services (DSS) & CARF regulations. The Program Manager serves as the primary operational point of contact for clients, families, and staff, ensuring exceptional client experiences from tour through discharge.

• Conducts facility tours for prospective clients and families, clearly presenting program structure, services, house guidelines, and therapeutic environment.
• Acts as the first point of contact for new admissions, supporting intake paperwork, orientation, and acclimation to the program.
• Coordinates medication logistics, and daily schedules in collaboration with the Outpatient Program Director and Clinical team.
• Ensures a seamless, welcoming admission experience that reflects The Meadow glade’s mission and values.

• Oversees daily residential operations to ensure consistency, structure, safety, and therapeutic integrity.
• Ensures group programming led by Clinicians and Psychiatric Technicians are delivered as scheduled and aligned with program expectations.
• Maintains a clean, calm, organized, and healing residential environment.
• Serves as liaison between clients and families regarding program structure, schedules, house expectations, and general updates (excluding clinical matters).
• Provides clear, timely communication to support transparency and trust while maintaining appropriate boundaries.

• Conducts daily audits of Psychiatric Technician documentation to ensure accuracy, completeness, and timely entry into the electronic medical record.
• Ensures all required residential, safety, and program documentation is current, compliant, and audit-ready at all times.
• Conducts Weekly ADP Time Audit for each psychiatric technician.

• Recruits, hires, orients, trains, coaches, evaluates, and—when necessary—corrects or exits Psychiatric Technician staff.
• Ensures that the team’s performance evaluations (90 day, annual) are done timely; ensures that the team’s training modules are completed timely.
• Provides ongoing supervision, performance feedback, and support to foster a cohesive, accountable, and high-performing team.
• Conducts individual 1:1 meetings with each Psychiatric Technician on a monthly basis.
• Facilitates and delivers ongoing Psychiatric Technician trainings twice per month, including safety, documentation, program expectations, and skills development.
• Supports staff development, training, and retention initiatives.
• Ensures appropriate staffing coverage in alignment with census and licensing requirements.
• Manages day-to-day timecard approval and exceptions within ADP and provides timely reporting to ensure Payroll is approved and submitted on time.

• Ensures continuous client supervision and adherence to safety protocols.
• Plans, conducts, and documents required monthly safety drills (e.g., fire, earthquake, emergency evacuation) in accordance with DSS and CARF requirements.
• Addresses incidents, safety concerns, and client complaints promptly and professionally.
• Collaborates with Clinical leadership on risk management and client support needs while remaining within non-clinical scope.

• Ensures full compliance with California Department of Social Services (DSS) Community Care Licensing regulations for Adult Residential Facilities.
• Maintains readiness for licensing inspections, audits, and surveys at all times.
• Keeps all required licensing binders, postings, policies, procedures, and records current and updated.
• Implements and monitors corrective action plans related to licensing findings or internal audits.
• Conducts and facilitates monthly residential team meetings to review operations, safety, census, challenges, and successes.
• Works collaboratively with Clinical,…