Loss Mitigation Specialist lll

The Loss Mitigation Specialist will serve as the customer’s Single Point of Contact (SPOC) for investor, state and company repayment, forbearance, HHF/ EHLP and SCRA foreclosure alternative initiatives.

• Receive inbound calls to assist customers with inquiries regarding their repayment or forbearance plan, HHF/EHLP, SCRA program or general loan servicing questions
• Direct outbound call campaigns to secure commitments for supporting documentation and monthly installments, conduct unemployment verification, and respond to customer inquiries
• Follow set investor/ state specific guidelines to set up approved repayment or forbearance plan, HHF/ELP or SCRA programs
• Update customer financial information based off change in circumstance or to address remaining delinquency at plan completion to initiate foreclosure alternative programs, provide results and next steps based off the recommendation received
• Address email and fax communications from customers and authorized third parties to ensure items are acknowledged and processed in a timely manner
• Perform other related duties as required and assigned
• Demonstrate behaviors which are aligned with the organization’s desired culture and values