Patient Access Representative, Float | 28th Ave Clinic

Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States. We’re proud to offer many development and advancement opportunities to our nearly 50,000 members of the Sanford Family who are dedicated to the work of health and healing across our broad footprint.

Work Shift:

8 Hours – Day Shifts (United States of America) – Scheduled Weekly

Hours:

40 – Salary Range: $16.25 – $23.00 – Union Position:
No.

Department:
Team Float for Adult Behavioral Health (Moorhead Clinic), Child Behavioral Health (Southpointe Clinic), Trauma and Stress Treatment Center (Osgood location), Eating Disorders and Weight Management Clinic (South University Drive). Hours will vary between 7:15 am‑5:00 pm. Will involve both registration and scheduling roles, being on phones in a cubicle setting as well as face to face check‑in setting. Sometime during 2026 Child Behavioral Health and Trauma and Stress Treatment Center will combine and relocate to South University so all departments will be at South U except 1 dept in Moorhead.

Summary:

Join our Sanford Patient Access Family and Grow the Good! As a Patient Access Representative, your primary responsibility will be providing extraordinary customer service to patients with every interaction. As the first point of contact, you will have the opportunity to create a welcoming and safe environment, either on the phone or in the clinic. Apply today to learn more about the opportunities available to grow your career at Sanford.

• Greet patients & verify demographics
• Create, scan & route documents or electronic forms
• Inform patients what the document is & capture signatures on necessary paperwork
• Establish and assign financial responsibility and assist with arrangements while adhering to appropriate policies and procedures
• Collect co-payments, pre-payments, and payments on account balances
• May work through the registration work queue to address and resolve registration errors or denied insurance claims

• Work with nursing team & providers to coordinate & schedule appointments to meet patient’s needs, coordinate provider schedule
• Obtain and coordinate referrals & conduct pre-authorization
• Arrange interpreter services
• Check patients in/out
• Operate multi‑line phone
• May resolve work queue issues, manage recall and waitlists, and serve as switchboard operator calling codes and paging providers

• Preparation & coordination of charts
• Organize supporting provider documents
• Initiation & collaboration of patient financial assistance
• Track patient visits & health information management on patient accounts
• Compile, distribute, administer, and score assessments
• Coordination of Telemed appointments
• Reminder calls for appointments
• Hospital admission
• Office duties, such as make copies or send faxes

• High school diploma or equivalent preferred; post‑secondary education helpful
• One year of work experience, preferably in a medical office setting
• Medical terminology helpful; customer service skills essential
• Six months’ customer service experience desired
• May require BLS for certain locations and/or settings

Sanford is an EEO/AA Employer M/F/Disability/Vet.

If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1‑877‑673‑0854 or send an email to talent.

Sanford Health