Service Advisor

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• Ability to read and comprehend instructions and information.
• Professional personal appearance.
• Excellent communication skills.
• Ability to meet company's production and quality standards.

• Spend time indoors in air-conditioned areas.
• Sitting, standing, walking, bending, twisting, and/or stooping on a regular basis.
• Kneeling and/or squatting on a regular basis.
• Lifting over 50 lbs infrequently.
• Reaching and/or lifting overhead regularly.
• Climbing stairs.
• Repetitive hand/finger movements, grasping/grabbing, pushing, and pulling on a regular basis.

• Devote yourself to ensuring customer satisfaction.
• Determine management, production, and quality requirements by asking questions and listening.
• Attend company meetings as required.
• Maintain a follow-up system for projects.
• Establish and review personal performance goals.
• Understand business terminology and stay updated on technology changes.
• Follow lawful directions and work rules.
• Participate in performance management.
• Interact positively with others and uphold confidentiality policies.
• Work evening, weekend, and holiday hours as needed.

• Determine costs and completion dates; communicate with customers.
• Analyze progress, delegate tasks, and utilize resources efficiently.
• Ascertain correct parts, diagnose problems, and produce accurate estimates.
• Assist technicians and handle warranty items properly.
• Become proficient with the computer systems used for parts and service management.
• Manage repair orders and address customer complaints empathetically.
• Greet customers courteously, conduct transactions efficiently, and promote additional services.
• Keep customers informed about delays or additional work.

• Seniority level:
  Entry level
• Employment type:
  
  Full-time
• Job function:
  Other
• Industries:
  Retail

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